1. Presented to: By: Date: Federal Aviation Administration Airworthiness Human Factors R1 Lack of Assertiveness

2. Federal Aviation Administration Lack of Assertiveness 2

3. Federal Aviation Administration Objective Explain “Lack of Assertiveness” Increase awareness of “Lack of Assertiveness” Give tips how you can be more assertive 3

4. Federal Aviation Administration Lack of Assertiveness 4

5. Federal Aviation Administration Lack of Assertiveness Speak up and be assertive. AMT’s have valuable information 5

6. Federal Aviation Administration Lack of Assertiveness Assertiveness vs. aggression How to assert oneself 6

7. Federal Aviation Administration Lack of Assertiveness Being assertive requires effective communicating skills. 7

8. Federal Aviation Administration Lack of Assertiveness Effective communication takes practice. 8

9. Federal Aviation Administration Lack of Assertiveness Confront the issues not the individual. Imagine assertiveness as the middle ground between aggression and passivity. 9

10. Federal Aviation Administration Lack of Assertiveness You have a right to be assertive and say “No”! You have the right to speak up and ask for clarification if instructions or procedures are ambiguous. 10

11. Federal Aviation Administration Lack of Assertiveness Have the conviction to state your case. 11

12. Federal Aviation Administration Lack of Assertiveness Our profession demands precise execution. 12

13. Federal Aviation Administration Lack of Assertiveness Two behavioral styles - Relationship - Task 13

14. Federal Aviation Administration Lack of Assertiveness A person who is high relationship orientated and low task orientated is considered to have a _________ style of behavior. A person who is high task orientated and low relationship oriented is considered to have an ________ style of behavior. 14

15. Federal Aviation Administration Lack of Assertiveness A person who is low in both task and relationship orientation is considered to have a ________ style of behavior. The person who is both high in relationship and task orientation is considered to be an ________ style of behavior. 15

16. Federal Aviation Administration 16 AggressivePassive Assertive Performance Assertiveness Anger Offense Acquiesce Compromise Others Rights Your Rights Both Party’s Rights Team Work Synergy High Low

17. Federal Aviation Administration Lack of Assertiveness There are strategies to offset effects of Lack of Assertiveness Get people to listen 17

18. Federal Aviation Administration Lack of Assertiveness Give consequences: If we continue….this will be the result…. Give solutions: We could…you may want to try…I’d like to…. Solicit feedback: What do you think? 18

19. Federal Aviation Administration Lack of Assertiveness Do not compromise your standards. Remember to deal with one issue at a time and do not embellish or exaggerate. Stick to the facts and stay in control. Follow and Comply with procedures 19

20. Federal Aviation Administration Lack of Assertiveness 20

21. Federal Aviation Administration Lack of Assertiveness Failure to Follow Procedures- FFP –Some FFP’s go undetected! –Some FFP’s get caught!! –Some FFPs cause injuries !!! –Some FFP’s kill innocent people !!!! Like the ODDS? Like the RISK? Be Assertive FOLLOW PROCEDURES!! 21

22. Federal Aviation Administration Conclusion Questions or Comments? www.faasafety.gov General Aviation Award Program AMT Award Program WINGS Program Give us your Feedback. –http://www.faa.gov/about/office_org/headquarters_offices/avs/stakeholder_fee dback/afs/field/sf_faasteam/ 22