1. WHO IS NORDENT & HOW ARE INSTRUMENTS MADE? 1

2. Who is Nordent Manufacturing? 2 Founded in 1969 by instrument craftsmen Full line for every dental procedure All non-hinged instruments made in the USA All hinged instruments manufactured in Germany 2 nd largest market share in USA Export to over 40 countries Recommended by key influencers around the world Partner with dental and dental hygiene schools around the world

3. Nordent Manufacturing, Chicago, Illinois, USA 3 Nordent is committed to providing our customers…  The highest quality product that delivers value beyond performance  Realistic solutions that meet their most important needs  Exceptional, personal service from every member of our team.

4. NORDENT MANUFACTURING, INC. 4 Manufacturing Dental Instruments COMBINING OLD WORLD CRAFTSMANSHIP WITH THE LATEST TECHNOLOGY

5. Raw Material – Stainless Steel 5

6. Screw Machines Create Turnings 6

7. Forming the Bends on an Instrument Jig 7

8. Turnings Are Fit into a Working Handle 8

9. Turning is Positioned to a Stop in the Jig 9

10. Forming the Primary Bend 10

11. Forming the Secondary Bend 11

12. Quality Control 12

13. Hardening in a Vacuum Furnace 13

14. Cryogenic Hardening 14

15. Polishing and Corrosion Resistance 15

16. Hardened Points & Special Combinations 16

17. Assembling the Tips into the Handle 17

18. Laser Marking the Product 18

19. Finishing the Blades: Step 1 Clean-Out 19

20. Finishing the Blades: Step 2 Lateral Surfaces 20

21. Final Quality Control: Master Samples 21

22. Final Buff & Polish 22

23. Why Sell Instruments? Instruments are a unique category within supplies Instruments should be 6% of merchandise supplies Selling instruments is easy Selling instruments can be fast Your competition won’t take your approach Your customers like talking about instruments You will truly help your customers 23

24. Selling High Quality Instruments Customers will pay more if the value is real. Your customers are very busy. Save them time. Your customers work hard. Make procedures easier. Help your customers deliver higher quality care. Paying two times the price for four times the use is a good deal. 24