1. Dr Shalini Rajneesh, I.A.S. Secretary to Government Department of Administrative Reforms & Mission Director, Sakala Mission Government of Karnataka Karnataka Sakala Services Act 2011 Recapitulated by Jahid H. Panir

2. 265 Govt Services in 30 Departments – Now Given in Time! Until Mar 2013, 20 Million Citizens Served! Sakala Launched in Dec 2012

3. Forced to Bribe Harassed Nowhere to Go Citizens: Ignorant & Powerless Leads to Corruption Barriers to Implement Good Governance Govt Servants: Unaccountable KSSA introduced through Citizen Empower- ment

5. Good Governance for KARNATAKA In-Time Response Enforce Law Government-Citizen Interface Provide single window Accountable Fix responsibility Transparent GOVT LEADS to Drives for KSSA Sakala Mechanism

6.  Payment of Compensatory Cost to Citizens  More than 7 defaults lead to disciplinary action  Mandatory Acknowledgement receipt – 15 Digit unique number  Fully operational Call Centre for Clarifications/ Complaints: 080-4455 4455  And many more… KSSA is a Citizen-friendly Act!

7. Support from Legislature Monitor by CM Admin Role of PS/DC NIC backup Creation of Brand Image Huge IT Infrastruc ture Bottom- up Approach IT Training BPR initiatives Call Centre & Helpdesk Info Dept/ AIT support Political Will of Leaders PoliticalEconomicSocial Technology -cal PEST analysis

8. K ARNATAKA ’ S S ERVICE A CCESS P OINTS, I NDIA  16000 offices involved  6000+ Gram Panchayat  800 Citizen service centers at sub Taluk levels  All District and Taluk offices  On-line service through www.sakala.kar.nic.in www.sakala.kar.nic.in  Cyber cafes or any one with laptop & data card  Phone-in Program… J ESSORE D ISTRICT A DMINISTRATION, B ANGLADESH

11.  Police verification for passport application: Time reduced from 90 to 20 days!  Integrating departments database: Reducing work loads, add value to policy makers!  Efficiency in service delivery (98%): In time Delivery! Display Boards!  Transparency in office workflow (100%): Whom to contact for what are on Display Boards!  Pendency: What is due tomorrow is known today!  Citizen Power: Recovery of compensatory cost!  Helpdesks at every District (30) & Taluk (176): Prevent middlemen & assist citizens!

12.  Managing Online Payments  Leveraging Karnataka State Wide Area Network (KSWAN), State Data Centre & e-district  Integrating E xisting Databases  Confirming Universal use of Digital Signature Certificates

13. Sakala’s Popular Citizen Services

15. Now Sakala in Karnataka ensures True Democracy - the government of the people, by the people, for the people! Sakala can be a ‘Role Model’ for many developing nations to eliminate many administrative ills. Learning Point