1. Copyright © 2008 Delmar Learning. All rights reserved. Unit 3 Consumer Rights and Responsibilities in Health Care

2. Copyright © 2008 Delmar Learning. All rights reserved. Objectives Spell and define terms. Explain the purpose of health care consumer rights. Describe six items that are common to the Resident’s Rights, the Patient’s Bill of Rights, and the Client’s Rights in Home Care.

3. Copyright © 2008 Delmar Learning. All rights reserved. Objectives List three specific rights from each of the three documents. Describe eight responsibilities of health care consumers.

4. Copyright © 2008 Delmar Learning. All rights reserved. Consumer Rights Three documents refer to health care consumer’s rights: –Resident’s Rights –Patient’s Bill of Rights –Client’s Rights

5. Copyright © 2008 Delmar Learning. All rights reserved. Consumer Rights Facilities are required to have the bill of rights translated into languages that are common in the community If the patient cannot understand the information due to a mental condition –Bill of rights is given to his or her family

6. Copyright © 2008 Delmar Learning. All rights reserved. Consumer Rights Staff are expected to be familiar with and protect each patient’s rights

7. Copyright © 2008 Delmar Learning. All rights reserved. Consumer Rights All persons working in health care –Should be familiar with the document that pertains to the facility they work in Supporting the rights of health care consumers –Contributes to more effective care

8. Copyright © 2008 Delmar Learning. All rights reserved. Consumer Rights All of these documents –Are similar and emphasize the rights of the patient, resident, or client

9. Copyright © 2008 Delmar Learning. All rights reserved. Consumer Rights Health care consumers have the right to: –Be treated in a respectful, dignified manner –Have the benefit of open and honest communication with caregivers –Have a role in decision making for treatment choices and planning of care

10. Copyright © 2008 Delmar Learning. All rights reserved. Consumer Rights Health care consumers have the right to: –Be advised of their rights about advance directives Documents that give instructions about a consumer’s wishes for treatment if the consumer is unable to communicate

11. Copyright © 2008 Delmar Learning. All rights reserved. Consumer Rights Health care consumers have the right to: –Receive continuity of care –Be informed of resources available for resolving conflicts or grievances

12. Copyright © 2008 Delmar Learning. All rights reserved. Responsibilities of Health Care Consumers Providing for the rights of consumers will not ensure quality care unless: –Consumers are willing to fulfill certain responsibilities

13. Copyright © 2008 Delmar Learning. All rights reserved. Responsibilities of Health Care Consumers These responsibilities include: –Maintaining personal health care records –Communicating openly with physicians and other caregivers –Providing information regarding past hospitalizations and medications

14. Copyright © 2008 Delmar Learning. All rights reserved. Responsibilities of Health Care Consumers These responsibilities include: –Informing physicians and other caregivers if they anticipate problems with following prescribed treatments –Accepting responsibility for learning how to manage their own health

15. Copyright © 2008 Delmar Learning. All rights reserved. Responsibilities of Health Care Consumers These responsibilities include: –Asking for clarification if they do not fully understand instructions or explanations –Living a healthy lifestyle and avoiding unnecessary risks of illness or injury

16. Copyright © 2008 Delmar Learning. All rights reserved. Responsibilities of Health Care Consumers These responsibilities include: –Accepting financial responsibility for payment of health care and providing information for insurance claims