1. Induction

2. Learning Objectives By the end of this session you will: 1.Identify the facilities and support at the centre 2.Understand the ground rules for the programme

3. Domestics No smoking. Refreshments and breaks. Lunch. In the event of a fire go to the nearest fire exit then proceed to the fire assembly point and await further instructions by Fire Wardens. If you have an accident whilst in the centre notify a member of staff. Follow any safety instructions located around the building and report any issues to staff.

4. Ground Rules See the opportunities ahead Respect opinions Ask questions Take part Be open to new ideas Respect confidentiality Treat others as you would like to be treated Be honest Don’t judge Be on time Listen to others Turn off mobile phones.

5. Health and Safety Your legal responsibilities: Follow all safety rules and report any accidents. Work safely and take care of the safety of others. Don’t use machinery or equipment you are not permitted to operate. Don’t enter areas you are not allowed to access.

6. Health and Safety Our legal responsibilities: Enabling you to work and learn in a safe, healthy, supportive environment. Ensuring that you receive a health and safety induction including emergency procedures and first aid arrangements. Making you aware of the hazards and risks around you and helping you to develop safe working skills you can use throughout your working life. Telling you how to report accidents and who to speak to if you are worried about safety.

7. Health and Safety Be aware of common hazards around the premises: Trailing cables Slippery floors Using electrical equipment Hazardous substances Lifting heavy objects Using office equipment and moving parts in machinery

8. Health and Safety Using a workstation: Follow the guidance on Display Screen Equipment (DSE) posters in order to set up and use your workstation safely.

9. Equality and Diversity learndirect is committed to treating everyone fairly, we respect and value the diversity of our learners, clients, employees, suppliers, partners, employers and all other people we work with. We strive to create a positive working environment to support learning and improve employment opportunities where everyone is treated with dignity and respect.

10. Safeguarding learndirect is committed to providing a safe working environment 1.Health and safety – know your responsibilities 2.It’s ok to express your opinions ensuring you show respect for others.

11. Safeguarding learndirect is committed to providing a safe working environment 3.It’s safe to talk about concerns with a learndirect staff member 4.Stay safe online. Do not save personal information onto computers or save passwords.

12. Additional Support Available Starting a new job Consumer rights Buying a home Staying healthy Managing money Having children Family crisis Retirement We are here to help 24/7 independent, free and confidential assistance. Telephone 0800 282 193 www.livewell.optum.com www.livewell.optum.com

13. Attendance Policy You should always attend the centre when you are scheduled, unless you are unable to do so due to illness or emergency. If you are unable to attend, you should report your absence before 10am to an appropriate learndirect person, and you should keep in regular contact with your tutor whilst you are off. You must make sure you arrive at the centre on time to get prepared and start the session in line with agreed hours at induction.

14. Appeals Process If you are dissatisfied with an assessment outcome, then you have the right of appeal. There are 3 stages in the appeals procedure:- Stage 1 - Appeal directly to the Assessor who carried out the assessment. Stage 2 - Appeal to the centre Internal Verifier Stage 3 - This appeal must be in writing to an Independent Verifier.

15. Awarding Body Appeals Process You must first raise the matter with your centre using their formal complaints/appeals procedures. If after doing this, you are unhappy with the outcome provided, you may raise your complaint directly with the Awarding Body for your programme. Further details on the appeals process are available on the relevant Awarding Body website.

16. Customer Feedback Feedback helps us to review our programme and make any changes to improve the service we deliver to you. Forums will be conducted to gain your feedback for continual improvements (you may be asked to be part of one). Online satisfaction surveys

17. Customer Care Making sure we provide the best service to you learndirect offer a comprehensive customer care service. Contact learndirect customer care line on 0800 101 901 Via our website www.learndirect.com FREEPOST learndirect

18. Induction