1. Chapter 5- Listening and Responding Skills
SPCH 153

2. Hearing vs. Listening
Hearing= Physiological process of just decoding sounds
Listening= Complex process of selecting, attending to, creating meaning from, remembering, and responding to verbal and nonverbal messages.

3. Five Elements of Listening Process
Selecting
Attending
Understanding
Remembering
Responding

4. Listening Styles
Listening Style- Preferred way of making sense out of spoken messages
Four Styles:
People Oriented
Action Oriented
Content Oriented
Time Oriented
Not mutually exclusive.

5. Listening Barriers Being self-absorbed Unchecked emotions
Criticizing the speaker
Different Speech rate and thought rate
Information overload
External noise
Listener apprehension

6. Improving as a listener
Stop
Look
Listen
Determine listening goal
Transform barriers into goals
Summarize details of the message
Weave summaries together into a major point
Listen to challenging material

7. Empathic Listening Skills
Socially decenter- imagine what others are thinking
Think how you would react
Reflect on what you know about the other
Think about how you think most would react
Imagine how the partner is feeling

8. Critical listening skills
Critical listening- evaluate the quality, appropriateness, value, or importance of information
Assess information quality
Avoid jumping to conclusions

9. Responding skills Don’t interrupt Ask appropriate questions
Accurately paraphrase
Provide well-timed responses
Provide usable information
Avoid unnecessary details
Be descriptive rather than evaluative