1. AP Operations 2010-2011 BPC Client Conference Rhodes, 13-14 October, 2011 Sergey Tereshin, COO, Asia Pacific

2. 2 What is the Context for Today’s Discussion? First year of AP regional operational office Regional customer support strategy Dedicated development team Regional customer support infrastructure

3. 3 First Year of AP Regional Operational Office Implemented and certified interfaces to major local payment networks and payment service providers Implemented market specific functionalities Localized project related documentation Project management plan Functional specification document User acceptance test plan Implementation plan Local market knowledge

4. 4 Regional Customer Support Strategy Project management: 100% Business analysis: 100% Development: 10% Implementation: 30% Support: 25% Localize resources

5. 5 Dedicated Development Team Two development centers: Moscow (Russia) Ho Chi Minh City (Vietnam) Dedicated local engineers: System analysts: 2 Developers: 7 Test engineers: 2 Implementation and support engineer: 1 Dedicated resources to support AP

6. 6 Regional Customer Support Infrastructure Test and development infrastructure Test and development server Dedicated communication line Training programs One month Singapore based training sessions for implementation and support engineers Established infrastructure

7. 7 Break www.bpcbt.com BPC Banking Technologies Client Conference 2011