1. Research Degrees Office Helen Castley Senior Manager Kat Mitchell Manager Keiron Lock Advisor Julie Williams Advisor Tom Cleary Advisor CREET/Science Phys Ed Gaynor Henry-Edwards Advisor KMI/Arts Su Prior Advisor OUBS/MCT Claire Brownlow Manager Sara Spencer Senior Manager Lyn Archer Advisor HSC/Soc Sci EdD Directly Supported ARC Tracey Bean-WilliamsOffice Manager Susie CampkinSenior Manager (Projects) Amanda SamuelsTeam Secretary (temp)

2. Role Student registry Supports students, and supports the faculties in managing student matters Upholds research degree policy and regulations Affiliated Research Centres and their students Tier 4 visas Fees, funding and payments Prospectus, website, surveys Student data and statutory returns

3. Complaints & Appeals The Open University aims to provide all students with an excellent learning experience that enables them to achieve their academic goals. We recognise that sometimes things go wrong and, when they do, we welcome the opportunity to put them right as soon as possible. The Student Complaints and Appeals Procedures apply to all enquirers, applicants and research students. Administrative Appeals Academic Appeals Complaints

4. Complaints & Appeals Students can obtain this procedure in alternative formats and seek help, advice and guidance on making a formal complaint or appeal from the Complaints and Appeals area of the Help Centre http://www2.open.ac.uk/students/help/, the Virtual Research Environment http://www.open.ac.uk/students/research/ and from either the Student Casework Office or the Research Degrees Office. http://www2.open.ac.uk/students/help/http://www.open.ac.uk/students/research/