1. M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM 20151207_v001_msamc_courseware_quality_ppt520151207_v001_msamc_courseware_quality_ppt5 found in Resources by the M-SAMC Multi-State Advanced Manufacturing Consortium www.msamc.org is licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License Multi-State Advanced Manufacturing Consortium US DOL SPONSORED TAACCCT GRANT: TC23767 RELEASE DATE12/7/2015 VERSIONv 001 PAGE1 of 7 PRIMARY DEVELOPER – Janaina Gasparelo, Henry Ford College I NTEGRATED Q UALITY S ESSION 5 P ROFESSOR J ANAINA G ASPARELO H ENRY F ORD C OLLEGE J ANUARY, 2015 US D EPARTMENT OF L ABOR M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM

2. M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM 20151207_v001_msamc_courseware_quality_ppt520151207_v001_msamc_courseware_quality_ppt5 found in Resources by the M-SAMC Multi-State Advanced Manufacturing Consortium www.msamc.org is licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License Quality Complaint Simulation I Using Values Machined for Class Purposes and Available Drawing Simulation Focus on: – Characteristics Matrix – Process Flow Chart – Measurement Plan – Problem Investigation – Cause and Effect Matrix (Ishikawa) – Discussion of Containment Action, Corrective Action and Preventive Action AGENDA

3. M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM 20151207_v001_msamc_courseware_quality_ppt520151207_v001_msamc_courseware_quality_ppt5 found in Resources by the M-SAMC Multi-State Advanced Manufacturing Consortium www.msamc.org is licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License SIMULATION ONE: INSTRUCTIONS Instructions: Using parts, drawing and tools provided in class and your manufacturing knowledge and the concepts reviewed in class: 1. Perform an evaluation of the part you received and try to define a hypothetical manufacturing process used to make the part. Use example discussed in class for reference, benchmark of similar parts and process that you might know or ask instructor for more insights if needed. 2. Once that is done, please adopt your hypothetical process as if that was the actual process used and use that mind set to work on the expected deliverables.

4. M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM 20151207_v001_msamc_courseware_quality_ppt520151207_v001_msamc_courseware_quality_ppt5 found in Resources by the M-SAMC Multi-State Advanced Manufacturing Consortium www.msamc.org is licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License SIMULATION ONE: INSTRUCTIONS Valves made for class example only

5. M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM 20151207_v001_msamc_courseware_quality_ppt520151207_v001_msamc_courseware_quality_ppt5 found in Resources by the M-SAMC Multi-State Advanced Manufacturing Consortium www.msamc.org is licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License SIMULATION ONE: EXPECTED DELIVERABLES 1.Using the part and part drawing, establish labeling for part characteristics and create a Characteristics Matrix 2.Prepare a Process Flow Chart 3.Using the part, part drawing and tools handed to you in class (can also use any other measurement tool that you may have available as well), define a Measurement Plan 4.Perform a Problem Investigation and determine characteristics that could be In Spec or Out of Spec 5.Prepare a Cause and Effect Matrix (Ishikawa) 6.Discuss Potential Containment Action, Corrective Action and Preventive Action

6. M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM 20151207_v001_msamc_courseware_quality_ppt520151207_v001_msamc_courseware_quality_ppt5 found in Resources by the M-SAMC Multi-State Advanced Manufacturing Consortium www.msamc.org is licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License SIMULATION ONE: EXPECTED DELIVERABLES 7.Be ready to present your project to the class considering that your instructor and your classmates are your customers and they originally returned you this part to you complaining they were not working but they did not know why and now they expect you to respond to that using Quality Tools, Transparency and Professionalism. Also consider in your presentation that supporting and representing your own organization efficiently and effectively is part of your mission as well.

7. M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM 20151207_v001_msamc_courseware_quality_ppt520151207_v001_msamc_courseware_quality_ppt5 found in Resources by the M-SAMC Multi-State Advanced Manufacturing Consortium www.msamc.org is licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License Multi-State Advanced Manufacturing Consortium US DOL SPONSORED TAACCCT GRANT: TC23767 RELEASE DATE12/7/2015 VERSIONv 001 PAGE7 of 7 PRIMARY DEVELOPER – Janaina Gasparelo, Henry Ford College SAFETY DISCLAIMER: M-SAMC educational resources are in no way meant to be a substitute for occupational safety and health standards. No guarantee is made to resource thoroughness, statutory or regulatory compliance, and related media may depict situations that are not in compliance with OSHA and other safety requirements. It is the responsibility of educators/employers and their students/employees, or anybody using our resources, to comply fully with all pertinent OSHA, and any other, rules and regulations in any jurisdiction in which they learn/work. M-SAMC will not be liable for any damages or other claims and demands arising out of the use of these educational resources. By using these resources, the user releases the Multi-State Advanced Manufacturing Consortium and participating educational institutions and their respective Boards, individual trustees, employees, contractors, and sub-contractors from any liability for injuries resulting from the use of the educational resources. DOL DISCLAIMER: This product was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The product was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. RELEVANCY REMINDER: M-SAMC resources reflect a shared understanding of grant partners at the time of development. In keeping with our industry and college partner requirements, our products are continuously improved. Updated versions of our work can be found here: http://www.msamc.org/resources.html.http://www.msamc.org/resources.html