2. DR. LUCAS TEAMING AND DECISION MAKING LDR-636-OA SHANNON FORD LAMONT BRADLEY JACQUELINE SMITH REBECCA LIBSTORFF Fly-Ball Technology Co

3. Introduction Founded in 2005, Fly-ball Technology began as a computer repair business that later flourished into a national organized support brand specializing in: Disaster Recovery System Monitoring Managed Support Service Affordable flat servicing fee affords their clientele a unique cost efficient option not offered by most IT companies. Lamont Bradley

4. Team Development Fly-ball prides itself on being a total team oriented establishment. To ensure great customer service Fly-ball team members thrives on being available to accept and handle any project upon arrival to any satellite or main location. The team works diligently to see who is the best associate to perform the needed task. Process of elimination is performed to make sure the customer receives the best service. All team members have specific qualities and adds value to the group as a whole. The most important part of the team is that any team mate can pick up where the other has left off and it would not make a difference. Shannon Ford

5. Involvement of outside sources Who are the outside sources?  Stakeholders Technology aides in involvement of outside stakeholders  Email and Texting keeps everyone in the loop! Technology is always evolving  The need to be receptive to change Rebecca Libstorff

6. Communication concerning business affairs/details Since they are a team-based technology company, communication between team members is very important.  “Teams have to be open and honest to constructive criticism as well” Thyrus Gorges Email is very important form of communication Quick group texting  Satellite locations  Morning conferences between locations – more direct Rebecca Libstorff

7. Continuous Improvement Staying Ahead of the Competition Innovation Current technical trends Software Education and Training Jacqueline Smith

8. Successful Team Building Tips Communication Establish Clear Expectations SMART Goals Decision-making and Problem-Solving Staffing and Recruiting Leadership Planning Jacqueline Smith

9. Methods of team building Some of the methods of team building skills used by the Fly-ball team are: Communication (very important in the technology field) Being open and honest to constructive criticism Ensuring the mission of the company is the focal point of their daily duties Shannon Ford

10. Methods of team building cont. Other methods of team building skills are: Having a clear purpose Clarifying the common goals Allow team members to have input  Give employees flexibility on how to meet work goals Communicate team success Let the whole company know what your team has accomplished Appraise and reward the team as a whole Compare the team performance to what was expected Ceridian Corporation, & Bakken, B.A., M.A., E. (2007). Shannon Ford

11. Successful Teamwork Communication Collaboration Trust Accountability Jacqueline Smith

12. Fly-Ball Team Courtney Griffith Linux / Windows Administrator Nick McDaniel Manager Thyrus Gorges Linux / VoIP Administrator Courtney Anderson Social Media Strategist Zac Robertson iPhone and iPad Technician Mission Statement: To provide technical support services and products at a rapid pace for an affordable price with quality to all customers. Lamont Bradley

13. References Ceridian Corporation, & Bakken, B.A., M.A., E. (2007). Twelve ways to build an effective team. Retrieved from http://people.rice.edu/uploadedFiles/People/TEAMS/TwelveWaystoBuildanE ffectiveteam Flyball - Managed Services. (2015). Flyball - Managed Services, MAC & PC Computer Repair and iPhone and iPad Repair | Managed Services | MAC & PC Computer Repair | VoIP. Retrieved from http://goflyball.com/wp/http://goflyball.com/wp/ Team