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UNIT 5 Telephoning
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Communicative Function
PartA_1 Communicative Function Listening Strategy Useful Expressions Notes Taking Telephone Messages Telephone calls usually come unexpectedly. When we answer a phone call for someone else, we often have to take down the message. Now listen to four short telephone conversations and write down the messages in the blanks.
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Communicative Function
PartA_1_p1 Communicative Function Listening Strategy Useful Expressions Notes 1. Message: Call back David Johnson this afternoon. ____________________________________________
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Communicative Function
PartA_1_p2 Communicative Function Listening Strategy Useful Expressions Notes 2. Message: Call Bill Green at this evening. It’s important. ___________________________________________________ __________________
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Communicative Function
PartA_1_p3 Communicative Function Listening Strategy Useful Expressions Notes 3. Message: Meet Judy outside the Art Museum at ten tomorrow morning. ___________________________________________________ _______________________
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Communicative Function
PartA_1_p4 Communicative Function Listening Strategy Useful Expressions Notes 4. Message: Don’t forget to go to Tom’s party this evening. ____________________________________________________
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Communicative Function
PartA_1_Script Communicative Function Listening Strategy Useful Expressions Notes 1. -- Hello -- Hello. Is Cindy there? -- No, she is out. Do you want me to take a message? -- Yes, please. Tell her to call back David this afternoon, David Johnson.
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Communicative Function
PartA_1_Script Communicative Function Listening Strategy Useful Expressions Notes Hilton Hotel. Can I help you? -- Mr. John Thomas, Room 1230, please. -- I’ll put you through. Sorry. Mr. Thomas isn’t in at the moment. Can I take a message? -- Tell him to call Bill Green at this evening. It’s important.
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Communicative Function
PartA_1_Script Communicative Function Listening Strategy Useful Expressions Notes 3. -- Hello, can I speak to Mary? -- No, I’m afraid she’s out. Could I know who is calling? -- Well, this is Judy, her old classmate. Can I leave a message? -- Certainly. -- Please ask her to meet Judy outside the Art Museum at ten tomorrow morning.
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Communicative Function
PartA_1_Script Communicative Function Listening Strategy Useful Expressions Notes 4. -- Hello. -- Hi, Mrs. King. This is Tom here. Is John in? -- Hello, Tom. I’m sorry John’s out right now. Would you like to leave a message? -- Yes. Tell him not to forget to come to my party this evening. -- All right. I’ll let him know as soon as he gets in.
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Communicative Function
PartA_2 Communicative Function Listening Strategy Useful Expressions Notes Identifying Telephone Numbers To be able to recognize telephone numbers is a useful skill to learn. Failure to catch the correct numbers will cause lots of trouble. Listen to three telephone conversations and write down the answers to the questions you hear.
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Communicative Function
PartA_2 Communicative Function Listening Strategy Useful Expressions Notes 1. _________________
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Communicative Function
PartA_2 Communicative Function Listening Strategy Useful Expressions Notes 2. _________________
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Communicative Function
PartA_2 Communicative Function Listening Strategy Useful Expressions Notes 3. _________________
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Communicative Function
PartA_2_Script Communicative Function Listening Strategy Useful Expressions Notes
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Communicative Function
PartA_2_Script Communicative Function Listening Strategy Useful Expressions Notes
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Communicative Function
PartA_2_Script Communicative Function Listening Strategy Useful Expressions Notes
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Communicative Function
PartA_3 Communicative Function Listening Strategy Useful Expressions Notes Useful Expressions for Telephoning Is (Mary) in? Hello, is (Mary) there? Hello, can I speak to (Mary)? Is that you, (Mary)? Would you like to leave a message with me? Would you like to leave a message? Sorry, (Mary) is not in. Can I take a message?
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Communicative Function
PartA_3 Communicative Function Listening Strategy Useful Expressions Notes I’m afraid (Mary) is not available right now. This is (David). I’ll put you through to (Mary). Hold the line, please. / Hold on. You’ve got the wrong number. Could you call back later? It’s good to hear your voice again. Thank you for calling.
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Communicative Function
PartA_4 Communicative Function Listening Strategy Useful Expressions Notes 1. Instead of saying “hello”, you can state your phone number when you lift the receiver to take a call. In business calls, it is customary to say the name of the company first. 2. “I’ll put you through” means “I’ll connect you”. 3. For the number “0”, it is safer to say “zero” though it can also be spoken as the letter “o”.
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PartB_1 Pre-listening Tasks Listening Tasks Speaking Tasks Language Focus Pair Work Here are some useful sentences and structures that you might find handy in discussing the questions in Pair Work: The telephone is a very useful tool / a must for all. The telephone shortens the distance between people / brings people closer. I make a lot of phone calls to my friends / relatives to arrange outings, parties, etc. When I miss my parents / relatives / friends, I call them (so that I can hear their voices).
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PartB_1 Pre-listening Tasks Listening Tasks Speaking Tasks Language Focus Pair Work I often / sometimes / occasionally / seldom make / receive calls in English. I find it quite difficult to understand English on the phone. Often I can’t catch / fail to hear exactly / get confused with the name / phone number of the caller. I hate people to call me after 10 p.m. unless it is an emergency.
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PartB_1 Pre-listening Tasks Listening Tasks Speaking Tasks Language Focus Pair Work A receptionist / secretary usually says the name of her company and asks the caller, “What can I do for you?” when she picks up the receiver to take a call. “Can I take a message / Would you like to leave a message?” is said when someone who is wanted on the phone is not available. I use my cell phone a lot to talk to my friends. It is so convenient. I carry my cell phone wherever I go so that I will never miss a call.
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PartB_1_2 Questions for Discussion
Pre-listening Tasks Listening Tasks Speaking Tasks Language Focus Pair Work Questions for Discussion Do you make and receive a lot of phone calls? Who do you call most often? Do you sometimes make calls in English? Do you find it easy or difficult to understand English on the phone? Suppose you work as a receptionist / secretary in a company. What should you say when you pick up the receiver to answer a phone call?
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PartB_1_2 Pre-listening Tasks Listening Tasks Speaking Tasks Language Focus Pair Work If someone who is wanted on the phone is not available, what can you do? What would you say if you want the caller to leave a message? Do you often use a cell phone to talk to your friends? Why or why not?
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PartB_1_2_demo Pre-listening Tasks Listening Tasks Speaking Tasks
Language Focus Pair Work
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PartB_1_2_demo2 Pre-listening Tasks Listening Tasks Speaking Tasks
Language Focus Pair Work
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Language and Cultural Notes
PartB_2 Pre-listening Tasks Listening Tasks Speaking Tasks Word Bank Language and Cultural Notes Exercise 1 Exercise 2 1. available a. reachable, free 可取得联系的, 有空的 2. cellular a. 无线通讯的（简称cell） 3. reach v. to contact 联系 4. leave a message 留言 5. cell phone number 手机号码 6. ABC Imports ABC进口公司 7. Star Electronics 星球电子公司 8. Alexander 亚历山大（男子名）
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Language and Cultural Notes
PartB_2_2 Pre-listening Tasks Listening Tasks Speaking Tasks Word Bank Language and Cultural Notes Exercise 1 Exercise 2 1. Background information Telephone English is a form of spoken English. As the two parties on the phone cannot rely on the help of gestures and facial expressions, politeness in wording is very important. May I speak to ...? It is relatively formal to say “May / could I speak to ..., please?” Other ways can be “Could I please speak to ...?” and “Could you put me through to ...?” A more casual way is “Is ... there / in?”
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Language and Cultural Notes
PartB_2_2 Pre-listening Tasks Listening Tasks Speaking Tasks Word Bank Language and Cultural Notes Exercise 1 Exercise 2 3. Mr. Johnson isn’t available right now. Mr. Johnson cannot answer your phone right now. He may be in the company but is busy with something else, for example, in conference. 4. This is Richard Alexander ... a proper way to introduce oneself on the phone is to use “This is ...”, but not “I am …” However, it is all right to say “My name is …”
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Language and Cultural Notes
PartB_2_3 Pre-listening Tasks Listening Tasks Speaking Tasks Word Bank Language and Cultural Notes Exercise 1 Exercise 2 Listen to the recording once and choose the right answers to the questions. 1. What can be learned from the telephone conversation you’ve just heard? a. Mr. Alexander is wanted on the phone but he is out. b. Mr. Johnson is wanted on the phone but he is out. c. Mr. Alexander works for ABC Imports. d. Mr. Johnson works for Star Electronics.
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Language and Cultural Notes
PartB_2_3 Pre-listening Tasks Listening Tasks Speaking Tasks Word Bank Language and Cultural Notes Exercise 1 Exercise 2 2. Who might be the person that has answered the phone call? a. A receptionist. b. A friend of Mr. Johnson’s. c. Mr. Johnson’s boss. d. Richard.
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Language and Cultural Notes
PartB_2_4 Pre-listening Tasks Listening Tasks Speaking Tasks Word Bank Language and Cultural Notes Exercise 1 Exercise 2 Listen to the recording once again and fill in the blanks with the missing information. Telephone Message For: Mr. James Johnson of ABC Imports Caller: Richard Alexander from Star Electronics Caller’s mobile phone number: Caller’s office number: Message: Call Richard Alexander at office number before 6 p.m. or anytime today on his mobile. ______________________________________ ____________________ ________________ ________________ ________________ _________________________ _______ _______________________________
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Language and Cultural Notes
PartB_2_Script Pre-listening Tasks Listening Tasks Speaking Tasks Word Bank Language and Cultural Notes Exercise 1 Exercise 2
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PartB_3 Pre-listening Tasks Listening Tasks Speaking Tasks Pair Work Conversation 1 Conversation 2 Listen to the conversations and repeat after the recording. Practise the conversations with your partner, playing the role of A or B. Then work with your partner to create your own conversations by replacing the underlined parts with your own words.
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PartB_3 A: Good morning, Frank Qian’s office.
Pre-listening Tasks Listening Tasks Speaking Tasks Pair Work Conversation 1 Conversation 2 A: Good morning, Frank Qian’s office. B: Good morning.1) Can I talk to Frank, please? A: 2) Who’s calling, please? B: Brian Tong from BS Toy Company. A: Well, Mr. Tong, 3) I’m afraid Mr. Qian’s not in the office at the moment. Can I take a message or would you like to ring him on his mobile phone?
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PartB_3 Pre-listening Tasks Listening Tasks Speaking Tasks Pair Work Conversation 1 Conversation 2 B: I’ll 4) try his mobile. Could you 5) give me the number, please? A: B: 6) Just let me check that, A: 7) That’s it. B: Thank you.
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PartB_3 Substitution 1) Could I talk to … / May I speak to …
Pre-listening Tasks Listening Tasks Speaking Tasks Pair Work Conversation 1 Conversation 2 Substitution 1) Could I talk to … / May I speak to … 2) May I ask who’s calling, please? / May I have your name, please? 3) I’m sorry, but Mr. Qian’s at a meeting right now? / Sorry, but I think Mr. Qian’s just stepped out. 4) call him on his cell phone / try his cell phone
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PartB_3 5) tell me his cell phone number
Pre-listening Tasks Listening Tasks Speaking Tasks Pair Work Conversation 1 Conversation 2 5) tell me his cell phone number 6) Just to check. / Let me repeat the number and see if it’s correct. 7) That’s right. / Right.
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PartB_3_b A: 1) Hobson Motors. 2) Can I help you？
Pre-listening Tasks Listening Tasks Speaking Tasks Pair Work Conversation 1 Conversation 2 A: 1) Hobson Motors. 2) Can I help you？ B: Good morning. 3) I’d like to speak to Mr. Paul Osman. A: 4) I’m afraid Mr. Osman is at a meeting right now.5) Can I take a message? B: Yes, my name is Brian Gray of “6) The Bike Shop”. I have something 7) urgent to talk to him about.
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PartB_3_b A: OK. But how can Mr. Osman reach you, Mr. Gray?
Pre-listening Tasks Listening Tasks Speaking Tasks Pair Work Conversation 1 Conversation 2 A: OK. But how can Mr. Osman reach you, Mr. Gray? B Oh, my phone number is A: Thank you, Mr. Gray. 8) I’ll give your message to Mr. Osman as soon as possible. B: Thank you. Bye. A: Good-bye.
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PartB_3_b Substitution
Pre-listening Tasks Listening Tasks Speaking Tasks Pair Work Conversation 1 Conversation 2 Substitution 1) Hello. This is Hobson Motors. / Good morning. Hobson Motors. 2) May I help you? 3) Could I … / Can I … 4) I’m sorry, but Mr. Osman is in conference at the moment. / Sorry, but I think Mr. Osman is with a client at this moment.
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PartB_3_b Pre-listening Tasks Listening Tasks Speaking Tasks Pair Work Conversation 1 Conversation 2 5) Would you mind leaving a message? / Would you like to leave a message? 6) the telephone company / the accounting firm 7) very important 8) I’ll pass on your message as soon as he comes back to the office.
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PartC_1 A Conversation Good Luck Company
Additional Listening Movie Time Time to Talk A Conversation Good Luck Company Listen to the conversation and complete the table.
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PartC_1 GOOD LUCK COMPANY MEMO Name of the Applicant Brian Tong
Additional Listening Movie Time Time to Talk GOOD LUCK COMPANY MEMO Name of the Applicant Brian Tong Post Applied 1) Computer sales representative Qualifications 2) A degree in Computer Science Work Experience 3) A computer programmer in a trading company for three years Telephone Number 4) ____________________________ ____________________________ _________________________________ __________________ ________
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PartC_1_script Additional Listening Movie Time Time to Talk
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PartC_2 Additional Listening Movie Time Time to Talk Movie New Words
Exercise
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PartC_2 Additional Listening Movie Time Time to Talk Movie New Words
Exercise
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PartC_2_a Seattle n. 西雅图（美国城市名） Jonah n. 乔纳（男孩名） deck n. 甲板
Additional Listening Movie Time Time to Talk Movie New Words Exercise Seattle n. 西雅图（美国城市名） Jonah n. 乔纳（男孩名） deck n. 甲板 wretched a. 邪恶的 tune in 把收音机或者电视机调到某一频率或频道 Marcia Fieldstone 人名 hibachis n. （日本）木炭火盆 Ginza 日本银座（东京一繁华街道） relationship n.（恋爱）关系
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PartC_2_b 1. What was the topic of the radio program?
Additional Listening Movie Time Time to Talk Movie New Words Exercise 1. What was the topic of the radio program? a. Recovering from sadness. b. Making wishes on Christmas. c. Talking with family members. d. Meeting more friends on air.
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PartC_2_b_2 2. Why did the boy make the call to the radio program?
Additional Listening Movie Time Time to Talk Movie New Words Exercise 2. Why did the boy make the call to the radio program? a. He wanted to find his missing mother. b. He was very much afraid of talking with his father. c. He wanted to complain about his stepmother. d. He made the call out of the concern for his father.
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PartC_2_b_3 Additional Listening Movie Time Time to Talk Movie New Words Exercise 3. What can be inferred about the father from the video clip? a. He missed his wife who had passed away. b. He was fond of staying alone. c. He was worried about his future life. d. He was not good at communicating.
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PartC_2_b_4 4. Why did the anchor woman want to talk with the man?
Additional Listening Movie Time Time to Talk Movie New Words Exercise 4. Why did the anchor woman want to talk with the man? a. Because the boy asked her to do so. b. Because she wanted to sell merchandise. c. Because she wanted to make the boy happier. d. Because she liked the man.
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PartC_2_b_5 5. Which of the following statements is true?
Additional Listening Movie Time Time to Talk Movie New Words Exercise 5. Which of the following statements is true? The family had been in sadness for many years. The father probably got very angry at his son. The boy might feel regretful about making the call. The father would possibly be moved by his son.
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PartC_2_Script Additional Listening Movie Time Time to Talk Movie
New Words Exercise
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PartC_3 Pictures Look at these pictures and describe them one by one.
Additional Listening Movie Time Time to Talk Pictures Look at these pictures and describe them one by one.
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PartC_3a Additional Listening Movie Time Time to Talk
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PartC_3b Additional Listening Movie Time Time to Talk
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PartC_3c Additional Listening Movie Time Time to Talk
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PartC_3a 1. Using a cell phone:
Additional Listening Movie Time Time to Talk 1. Using a cell phone: a cell (mobile) phone, handy and easy to use, convenient for communication, can use it wherever you are; use a cell phone for different purposes — speak to friends, get information, send messages,etc.
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PartC_3b 2. Good telephone manners:
Additional Listening Movie Time Time to Talk 2. Good telephone manners: the director of a big company, his customers like him, one of the reasons is that …; answer the phone promptly (及时), speak clearly and politely, speak to the point
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PartC_3c 3. Calling home: workers in work clothes, the pay phone,
Additional Listening Movie Time Time to Talk 3. Calling home: workers in work clothes, the pay phone, the clothes are stained with paints, talk about their life and work, call their families, when they can go home for the festival
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PartC_3a_1 Additional Listening Movie Time Time to Talk A girl student is using a cell phone to talk to her parents. She finds the cell phone very handy and convenient for communication, because she can use it wherever she is. That’s true. Today mobile phones are very common in China. You can use them to speak to friends, to get information and send messages, etc.
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PartC_3b_2 Additional Listening Movie Time Time to Talk The man in the picture is the director of a big company. He uses the telephone a lot in his office and his customers like him very much. Why? One of the reasons is that he has a good telephone manner. He answers the phone promptly, speaks clearly and politely to his customers.
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PartC_3c_3 Additional Listening Movie Time Time to Talk In this picture, we see some workers in work clothes making phone calls. They look happy when they are talking on the pay phone. The clothes they wear are stained with paints. Chances are that they are workers from the countryside. Probably it’s near the end of the year and they are telling their families when they can go home to spend the holiday with them together.
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PartD_1 Test Your Listening A Conversation Listen to the conversation and choose the right answers to the questions you hear.
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PartD_1 1. Why is Simon calling Judy?
Test Your Listening 1. Why is Simon calling Judy? a. He wants to know what Judy is busy with. b. He wants to make sure that Judy really can’t come to his party. c. He wants to know why Judy can’t come to the party. d. He wants to persuade Judy to come to his party.
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PartD_1 2. Which of the following can you infer from the conversation?
Test Your Listening 2. Which of the following can you infer from the conversation? a. She has some work to do at home. b. She has to write a paper. c. She has to go to a teachers’ meeting at school. d. She has to meet her students’ parents.
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PartD_1 3. How long will the meeting probably last? About 2 hours.
Test Your Listening 3. How long will the meeting probably last? About 2 hours. Well over 2 hours. c. A little over 4 hours. d. Over 3 hours.
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PartD_1 4. What do you know about Judy from the conversation?
Test Your Listening 4. What do you know about Judy from the conversation? a. She’s a responsible teacher. b. She’s a strict teacher. c. She’s popular with her students. d. She enjoys teaching.
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PartD_1_Script Test Your Listening
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