1. Class 7 Agenda Computer Center Tour Computer Center Tour Text: Strategy & Technology (cont) Text: Strategy & Technology (cont) Collaboration Tools Basics Collaboration Tools Basics Text: Peer Production Text: Peer Production Project Time Project Time

2. Groupware Productivity tools: Productivity tools: –Scope: Industry –Network effect a key –Often utilized by applications as well as people

3. Groupware Examples Email Email Calendar Calendar Workgroup file sharing Workgroup file sharing Instant messaging Instant messaging Virtual meeting Virtual meeting “Web 2.0” “Web 2.0”

4. Email Architecture Architecture Options Options Design Issues Design Issues

5. Email Basics SMTP SMTP –Sendmail program IMAP IMAP –Assumes internet access POP POP –Predated internet Roaming Roaming –Store and retrieve preferences Webmail Webmail –“Proxy service” –Direct

6. E-mail Mechanics ReceiveDeliver MailBoxesUser IMAP POP SMTP Internet SMTP Directory (Auth, Prefs) SMTP Virus Checking

7. (Web) File/Document Sharing Architecture Architecture Access Control Access Control Versioning Versioning Clients Clients Notifications Notifications

8. Instant Messaging Clients use IP “channels” to send messages Clients use IP “channels” to send messages –“Chat room” is essentially a port –“Buddy list” has firewall aspects block/allow lists block/allow lists Packets are delivered directly to the client Packets are delivered directly to the client AOL or MS act as registries, “brokers” AOL or MS act as registries, “brokers” –Track which ID’s are on which servers –ISP’s can monitor/log activity “Enterprise Instant Messaging” “Enterprise Instant Messaging” Discussion Question: Business Usage? Discussion Question: Business Usage?

9. Virtual Meetings Instant messaging type connections Instant messaging type connections Multiple sessions between stations Multiple sessions between stations Options for governance, security Options for governance, security

10. Virtual meetings Found in directory, or via ip-address Enter Meeting Hang up? Host Guest Chat Port 1234 Video Port 3245 Shared Program Port 14723 Whiteboard Port 2712 Define Meeting Set security, tools Initiate calls? IP Sessions

11. Web 2.0 Definition Definition –Interactive web services for sharing sharing Collaboration Collaboration –Not a technology change –Cp Office tools, SaaS Issues Issues –Ownership & responsibility –Degree of central control varies –Have we done the “control” phase?

12. Web 2.0 Examples Weblogs Weblogs Wiki’s Wiki’s Youtube Youtube (RSS Feeds) (RSS Feeds) (podcasts) (podcasts)

13. Text Chapter: Peer Production What is “content management”? What is “content management”? Is “Web 2.0” new technology or new use of existing? Is “Web 2.0” new technology or new use of existing? Why should we care? Why should we care? What are the business uses of WebLogs? What are the business uses of WebLogs? What controls might improve their effectiveness? What controls might improve their effectiveness?

14. Homework Friday Friday –Draft of Research Paper by COB Monday Monday –Text Chapter: Software in Flux Wednesday Wednesday –Case: Zara (In Gallaugher) Friday Friday –Final Draft of Research Paper