1. Managing your IT Environment

2. Microsoft Operations Manager 2005 Overview

4. Microsoft Operations Manager Background Microsoft Purchased the original product from NetIQ MOM was first released in 2000 as MOM 2000 September 2004 MOM 2005 was released in conjunction with DSI The new release has over 5 years of new technical experience For a list of all MOM packs: http://www.microsoft.com/downloads/MOM

5. Why MOM and What does MOM do? Manages Monitors Pro Active Alerting Management Packs

6. MOM 2005 Key Features Event and Performance Management  Enterprise event collection  Rules based filtering and consolidation  Proactive alerting/action response Application and Service Monitoring  Rules libraries  Built-in knowledge-base Automation  Tasks  Scripts  Diagnostics Reporting  Web based reports  Scheduled publishing Enterprise Ready  Central console  Topological Views  Full redundancy  Extensible

7. Operators Console DEMO

8. What else does MOM offer? Breadth of knowledge (Product and Company) 100’s of out of the box reporting scripts Inter Operations with 3 rd party connectors and Management Packs – Tivoli, Linux, Unix, Dell, HP, Veritas, Citrix, Cisco, 3COM, NetIQ – These vendors are committed to developing MOM packs to FIT into the MOM 2005 solution Microsoft invests $7 Billion dollars per year investing into Microsoft solutions MOM allows YOU to wrap up your management solutions into one single management console

9. Exchange Server Event Monitoring Details of Exchange server health Over 1700 different events All alerts must be actionable Include product knowledge

10. Exchange State View

11. Why Monitor SQL? How does MOM help? Permits operators to monitor large numbers of SQL servers from a central console  Manages widely dispersed deployments  Lowers TCO for high-availability operation Watches all possible indications of problems  Intercept small problems early Facilitates rapid failure detection  Lower time-to-resolution Monitors AD, IIS and base OS  Via third party management packs: hardware, AV Availability!

12. Updated Reports Use SQL Reporting Services in MOM 2005! Server Configuration Server Availability Database Size Number of Mailboxes per Database/Storage Group/Server Mailbox and Public Folder Size and Count Mail Traffic Analysis  Top 100 senders and receivers by mailbox/domain Client Monitoring  Average latency observed by clients per server  Report number and fraction of failed RPCs per server

13. Break

14. Systems Management Server 2003 Overview

15. Why SMS and What does SMS do? Provides real-time Inventory checks on hardware on the LAN / WAN Provides real-time Inventory checks on software on these devices Enables us to verify that all devices have latest security patches / anti virus Enables the distribution of new Windows XP images Enables the distribution of new / updated applications Enables the removal of old applications Provides real-time results on software licenses – ensuring company compliancy Software metering – enables us to check what applications are being used Reporting – over 160 reports out of the box Remote Control of all devices

16. If you can’t Measure it then you can’t Manage it!! If you don’t know the exact number of devices within your organization today then how can you be 100% sure that you are software is compliant with your licenses You need to be able to Protect your Investment You need to be able to Manage your systems. This information ENABLES you to set policies around patch management Up to date information will increase operational efficiency and save your company money

17. Desktop Management Needs “Help me deploy easier.” “Help me understand what I own.” Hardware assets Version OS installed Applications installed Software Updates Branch offices and Mobile users Desired desktop image “Help me secure my platform.” Determine vulnerability Report missing patches Proven processes

18. 1. Assess Environment to be Patched Periodic Tasks A. Create/maintain baseline of systems B. Access patch management architecture (is it fit for purpose) C. Review Infrastructure/ configuration Ongoing Tasks A. Discover Assets B. Inventory Clients 1. Assess 2. Identify 4. Deploy 3. Evaluate & Plan 2. Identify New Patches Tasks A. Identify new patches B. Determine patch relevance (includes threat assessment) C. Verify patch authenticity & integrity (no virus: installs on isolated system) 3. Evaluate & Plan Patch Deployment Tasks A. Complete patch acceptance testing B. Obtain approval to deploy patch C. Perform risk assessment D. Plan patch release process 4. Deploy the Patch Tasks A. Distribute and install patch B. Report on progress C. Handle exceptions D. Review deployment Security Patch Management Framework

19. DEMO

20. Other Key Features of SMS Simplified Software Targeting  Business application  Server, Desktop, Laptop, PDA, and SmartPhone*  Collections for Active Directory or inventory Cost Reducing Technologies  Bandwidth aware deployment process  Preserve network resources  Delta replication capability Distribution Server Program Package Client *H1CY05

21. Asset Tracking Reporting  Web reporting engine  Usage metrics  Improve cost efficacy  Pay for what is used  120 pre-built reports  Customizable  Import and export capability

22. In Summary …….. Today’s Problems for Managing Servers and Desktop devices Solutions are MOM and SMS The Future – The DSI Model

23. Breakout Discussion

24. Q & A