1. You Can Do It, We Can Help!  Why come to Home Depot instead of our competitors?  Who are our Competitors? www.NY_Times.com

2. You Can Do It, We Can Help!  Founded in 1978 by Bernie Marcus and Arthur Blake. www.History.Home_Depot.com  They established a Bill of Rights for the customer that has made the company so successful.

3. The Customer’s Bill of Rights  The customer has the right to the best product.  The customer should have the best quantity and prices.  The customer should be assisted by trained associates.

4. The Best Products  The Home Depot carries up to 40,000 kinds of building material, home improvement supplies, appliances and lawn and garden products in stock.  They sell national brands and brands and sell them at the best price.  Ryobi tools, RIDGID, BEHR paint, LG appliance, Traffic Master, etc.

5. Trained Associates  Yearly, the Home Depot spends $1.5 billion on employee training. Corporate.Home_Depot.com  The Home Depot typically likes to hire experienced associates.  E-learning training cost HD $750 million. www.e-learning.com

6. You Can Do It, We Can Help!  We meet, then beat.  A new Home Depot policy is “The TEN”.  Yellow Tag sales weekly.

7. We Stand by Our Products!  We warranty our tools, but we also take our customer’s word.  We don’t sell or install any flooring that does not have a minimum, 5 year warranty.  If we install it and something happens to your product, We re-install and/or fix the problem.

8. Why Us, Instead of Them!  We put customer first.  We stand by our products.  Best return policy.  Best installation prices hands down.  We meet, then beat.  We give back to the community. AID-Hurricane.org  In 2008 The Home Depot created nearly 20,000 jobs.

9. We Care About Our Customers