1. How did we get here? United Mutual 5/17/20121Residents Voice

2. Objective Have the contract the member signs with the Mutual define the Appliance Policy. Prior to September 2012 the definition of the Appliance Policy is not stated in the Occupancy Agreement (which is the member – mutual contract). 5/17/2012Residents Voice2

3. Pre September 2012 5/17/2012Residents Voice3 Current Occupancy Agreement Appliance Policy 3/11/2003 Summary of Chargeable Maintenance Services 6/2/2007

4. Steps 1.Directors update corporate documents. 2.Attorney updates Directors modifications. 3.Mail out Ballot for membership acceptance. 4.Membership votes down the changes. 5.Mail out Ballot for only Appliance Policy Changes. 6.Membership accepts change to Occupancy Agreement. 5/17/2012Residents Voice4

5. Post September 2012 5/17/2012Residents Voice5 Modify Occupancy Agreement 9/28/2012 To Reference Policy & Summary Appliance Policy 3/11/2003 Summary of Chargeable Maintenance Services 6/2/2007

6. Where are we today? The Occupancy Agreement still does not define the Appliance Policy; It does reference documents which define the Appliance Policy BUT The documents can be modified with only a majority of the Board vote. 5/17/2012Residents Voice6

7. We are still subject to the whims of the United Mutual Board with reference to Appliance Policy. The Board can terminate the Appliance Policy with a vote of 6 Directors. We need to include policy within the Occupancy Agreement. 5/17/2012Residents Voice7

8. The End 5/17/2012Residents Voice8