1. © 2013 Molex Incorporated. All Rights Reserved. 1

2. The CSP is a series of support tickets or forms formally managed and tracked in separate queues – Warranty Request (WTY) is the Installers formal request to register installed channels for a 25-year warranty – Training Request (TRN) allows Business Partners to request training courses for one or more students – Help Desk (HDS) is our ticket to request for support – Business Partner Program (BPP) is the Installer company’s registration with MPN Not all tickets are visible at all times 2

3. © 2013 Molex Incorporated. All Rights Reserved. PLEASE NOTE THAT EVERYTHING WITHIN THE CSP IS PERMISSIONS BASED, AND AS SUCH NOT ALL USERS WILL SEE ALL THE OPTIONS ILLUSTRATED IN THIS TUTORIAL. PLEASE USE THE HYPERLINKS ON THE FOLLOWING PAGE, ALLOWING EACH SECTION TO AUTO PLAY, THEN RETURN TO THE CONTENTS PAGE. 3

4. © 2013 Molex Incorporated. All Rights Reserved. Navigating the CSP – Requesting a User Account Requesting a User Account – Logging into the CSP Logging into the CSP – Resetting your Password Resetting your Password – Changing your User Profile Changing your User Profile – Using the Red Menu Bar Using the Red Menu Bar – Creating a Ticket in the CSP Creating a Ticket in the CSP – Answering Clarifications from MPN Answering Clarifications from MPN Searching, Editing, and Statusing a Ticket – Searching for a Ticket Searching for a Ticket – Searching for Ticket within a Queue Searching for Ticket within a Queue – Determining the Status of a Ticket Determining the Status of a Ticket – Editing and Cloning a Ticket Editing and Cloning a Ticket Managing Documents and Ticket Attachments – Uploading Files Uploading Files – Uploading Files into a New Folder Uploading Files into a New Folder – Viewing Files Viewing Files – Checking -out and Editing Files Checking -out and Editing Files – Checking -in files Checking -in files – Downloading files Downloading files 4 Reports – Accessing Reports for a Particular Ticket Type Accessing Reports for a Particular Ticket Type Accessing Certificates – Accessing a Certificate in a ticket Accessing a Certificate in a ticket – Accessing a Warranty Certificate Accessing a Warranty Certificate Taking Online Courses – Registering for Training Registering for Training – Enrolling in a Course Enrolling in a Course – Launching Course Modules and Quizzes Launching Course Modules and Quizzes – Navigating During a Module Navigating During a Module – Navigating to the Next Module Navigating to the Next Module Accessing FAQ’s

5. © 2013 Molex Incorporated. All Rights Reserved. 5

6. 6 1.Access the CSP at: http://csp.molex.com http://csp.molex.com 2.Click a country flag to change the language 3.Click Request Login Account to go to the User Account Registration pageRequest Login Account 1 3 2

7. © 2013 Molex Incorporated. All Rights Reserved. 4.Fill out the Registration FormRegistration Form -Fields with * are mandatory -Choose your language for the CSP 5.Click SAVE on the bottom of the form 7 1 2 3 BACK TO CONTENTS

8. © 2013 Molex Incorporated. All Rights Reserved. 8 1.CSP portal can be found at: http://csp.molex.com http://csp.molex.com 2.If you have your account, type your user name and password, then click Log-in 3.If you forgot your password, click Forgot your password link 4.Click the flag of your desired language Click Contact Support if you have trouble logging inContact Support 1 2 3 4

9. © 2013 Molex Incorporated. All Rights Reserved. 4. When the registration form is completed, your account and password will be sent to the email address specifed 9 5. Changing password - At first login, change your password - Type your current password and your new password - Confirm your new password, then click 6. Accepting the EULA - Read the EULA - Tick the box - Click BACK TO CONTENTS

10. © 2013 Molex Incorporated. All Rights Reserved. 1. Click “Forget your password?” 2. Enter your email address 3. Click Recover your password 10 BACK TO CONTENTS

11. © 2013 Molex Incorporated. All Rights Reserved. 1. Select the gear icon in the right top corner, then choose My profile 2. Change your profile details (1), then click 11 1 BACK TO CONTENTS

12. © 2013 Molex Incorporated. All Rights Reserved. After login, the Red Menu Bar is available: Options vary according to your account permissions Click to see available Forms which you may to use Click to view and download files Click to fill out s customer survey Click to access a CSP forum Click to see assigned training courses Click to review the CSP’s FAQ data base Click to access other CSP pages 12 BACK TO CONTENTS

13. © 2013 Molex Incorporated. All Rights Reserved. 1. Upon login, you are presented buttons of available forms 2. Click the More Forms button to see all available FormsMore Forms 3. Click Forms anywhere to go back to the Forms Menu 13

14. © 2013 Molex Incorporated. All Rights Reserved. 4. Click a button 5. Click “Create xxx Application” (1) in the main red bar or on the appropriate link in the Steps section (2) 6. Click the Process Flow Chart (3), Example Form (4) or Help Card (5) to see more information on this Form 14 345 2 1

15. © 2013 Molex Incorporated. All Rights Reserved. 1 2 7. Enter all information in the fields (* are mandatory) 8. Click Save Draft at anytime to save a draft of your inputs (NOTE: This does NOT submit the form) 9. Click Discard to discard a form 10. Click Save to save a Form 11. To change a forms Status, select Change Status to:(1) & select from the pull-down menu, then click Submit (2) (Forms are not fully submitted if the Status is “Create Ticket”) 15 BACK TO CONTENTS

16. © 2013 Molex Incorporated. All Rights Reserved. During the processing of a ticket, you may need to answer a Clarification. To do so: 1. Open the appropriate ticket showing a request clarification State 2. Click the Clarifications / Notes tab: 3. Type your clarification, then click Add Clarification / Note 4. Click Edit (1) to correct entered information. Change the Status back to MPN (2) from the pull-down menu, then click Submit (3). 16 1 2 3 BACK TO CONTENTS

17. © 2013 Molex Incorporated. All Rights Reserved. 17

18. © 2013 Molex Incorporated. All Rights Reserved. To find any ticket containing any search string: 1. Click on the Red Menu Bar If you know the Ticket Number enter it in the Jump Box and click Jump 2. Click the search icon on the right side of windows 3. Enter a search string into (1) 4. Tick boxes (2) where you want to search in 5. Specify the range dates of creation (3) if desired 6. Specify the range dates of modification (4) if desired 18 1 2 3 4

19. © 2013 Molex Incorporated. All Rights Reserved. 7. Specify form(s) where you want to search 8. Click Search on the bottom of the window 19 BACK TO CONTENTS

20. © 2013 Molex Incorporated. All Rights Reserved. 1. Click the appropriate ticket queue button (1) on the CSP homepage, then click Search (2) 20 1 2

21. © 2013 Molex Incorporated. All Rights Reserved. 21 2. Enter Keywords (1) and select desired filters (2). Tick box (3) to research archived issues. Click Apply filter (4) to find all matching results. Results are shown in the table at the bottom of screen 1 2 3 4 BACK TO CONTENTS

22. © 2013 Molex Incorporated. All Rights Reserved. To status where the Ticket is within its workflow, open the ticket, then click its FlowChart tab (1). Current status will be bordered in green. To review a ticket’s history, click History diagram tab (2) 22 12 BACK TO CONTENTS

23. © 2013 Molex Incorporated. All Rights Reserved. Click Edit on the bottom of the form to edit a ticket (note that tickets are not editable at every state) Click Clone on the bottom of the form to copy the contents of a ticket into a new, editable ticket To monitor the ticket, click Monitor 23 BACK TO CONTENTS

24. © 2013 Molex Incorporated. All Rights Reserved. 24

25. © 2013 Molex Incorporated. All Rights Reserved. 1. To add files to a ticket, click the Files tab on the top of the form 2. Click Choose File (1) to choose the file(s) to upload from a local drive or Internal Files (2) to choose files on the CSP. Once the files are chosen, enter an optional description then click Upload file (3). 25 1 2 3

26. © 2013 Molex Incorporated. All Rights Reserved. Alternatively, click the Document Folder link (WTY). When the new window opens, Click Add File to upload single file Choose a file from your local drive using (1), then click Upload a file. To choose a file select a file already uploaded, click Select from pre-uploaded (2) Click (3) Add Document to upload file(s) 26 1 2 3 BACK TO CONTENTS

27. © 2013 Molex Incorporated. All Rights Reserved. Click the Add Folder to create new folder In the new window enter Folder name (1), then click Add Folder (2) To upload single file, click Add Document In the new window, choose a file from your local drive using (3), then click Upload a file or select a file already uploaded using Select from pre-uploaded (4) Click (5) Add Document to add all uploaded files 27 1 2 3 4 5 BACK TO CONTENTS

28. © 2013 Molex Incorporated. All Rights Reserved. 1. To view files, click Documents in the main red bar 2. Available documents will be shown in a tree view with the path to the file shown (1). Filter files in the directory using (2). Files are displayed below (3). 28 1 2 3 BACK TO CONTENTS

29. © 2013 Molex Incorporated. All Rights Reserved. 1. To edit a editable file, tick the box on the left side of the file name (1). A new tool bar will appear (2). Click the Check out (3) icon 2. A new window will appear (4). Click Check-out (5) to check out a file. A pop-up window will appear (6). Click Save (7) to save the file on your local drive. To check out the file without downloading, tick the box (8) 29 1 2 3 4 5 8 6 7 BACK TO CONTENTS

30. © 2013 Molex Incorporated. All Rights Reserved. Files which are ‘Checked out’ are visible on the right side of the Documents window To check in a file without changing the previous version, click Cancel Document Checkout (1). To check in a new version of the file, click Check-in (2). 30 A new window will appear (3). Click Upload a file (4) and choose the new version of the file from your local drive. Once uploaded, click Check-in (5) 12 3 4 5 BACK TO CONTENTS

31. © 2013 Molex Incorporated. All Rights Reserved. To download a single file, tick the box on the left side of the file name (1), then click Download (2) To download multiple files, tick the box on the left side of the file name (3), then click Download for a Zip file (4) 31 1 2 3 3 4 BACK TO CONTENTS

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33. © 2013 Molex Incorporated. All Rights Reserved. 1. To create a report (if you have permission), click Report on the menu bar 2. Click Add new report 3. Choose the tickets for the report (1), then click Next (2) 33 1 2

34. © 2013 Molex Incorporated. All Rights Reserved. 4. Set conditions and values for each field name, then click Next at the bottom of the page 5. Tick the box for the Grouping Fields, then click Next 34

35. © 2013 Molex Incorporated. All Rights Reserved. 35 6. Tick the box for viewable fields, then click Next Warnings: 1) Only fields having a grouping function selected can be viewed! 2) Select grouping function for all or no fields!

36. © 2013 Molex Incorporated. All Rights Reserved. 7. There is an option to set post-filter options, but for most reports this step doesn’t require any inputs. Click Next 8. Choose the sorting fields (1), set directions (2), then click Next (3) 36 1 2 3

37. © 2013 Molex Incorporated. All Rights Reserved. 9. Save your report template 10. Enter the Title and Description for your Report, then click Save 11. To see all saved templates of Reports, click Report on the red menu bar 37

38. © 2013 Molex Incorporated. All Rights Reserved. 12. Click the title of a report to run 13. Choose Download CSV as the CSV delimiter 14. To change settings of templates, click Run Wizard (1). To copy settings of templates into a new Report, click Copy (2) 38 1 2 BACK TO CONTENTS

39. © 2013 Molex Incorporated. All Rights Reserved. 39

40. © 2013 Molex Incorporated. All Rights Reserved. To download a company certificate, click BP Registration (1) on the CSP home page. To download personal training certificates, click Training Request (2). 40 12

41. © 2013 Molex Incorporated. All Rights Reserved. 1. Click the desired ticket ID 2. Find the Certificate section of the form 3. Click the link to download the PDF certificate 41 BACK TO CONTENTS

42. © 2013 Molex Incorporated. All Rights Reserved. 1. To download Warranty Certificates, click WTY on the CSP home page 2. Click the blue link of your warranty ticket 3. Find the Certificate section of the form, then click the link to download the PDF certificate 42 BACK TO CONTENTS

43. © 2013 Molex Incorporated. All Rights Reserved. 43

44. © 2013 Molex Incorporated. All Rights Reserved. Training requested for Participants specified in a TRN, will be sent a User Code. Click the link in your email or the button below, then fill out the form Enter your user code from the email at the bottom of the form Click Save 44 BACK TO CONTENTS

45. © 2013 Molex Incorporated. All Rights Reserved. 1. Click Courses in the main red bar 2. Click Courses in the new window (1). Click Help Card (2) to learn how to use MPN’s Learning Management System (LMS)Help Card 45 1 2

46. © 2013 Molex Incorporated. All Rights Reserved. 3. Click the Course icon of the course you want to take 4. Click Enroll on this course (1) on the right side of the new page. All modules and quizzes will be enabled (2). 46 1 2 BACK TO CONTENTS

47. © 2013 Molex Incorporated. All Rights Reserved. 1. Click the blue hyperlink of the module or quiz 2. On the new page, click 3. The module will launch in a separate window. Once completed, close the window 4. At the completed screen, click Back to Course to return to the course 47 BACK TO CONTENTS

48. © 2013 Molex Incorporated. All Rights Reserved. The module window includes the following: -Top bar with the name of the course and module (1), length of the module (2) and any available attachments (3) -The module contents in slide form (4) -The Controls Bar for the slide (5) 48 123 4 5

49. © 2013 Molex Incorporated. All Rights Reserved. The Controls Bar for the slide includes: -Mute button ( 1 ) -Progress bar with the slide number, module status and time ( 2 ) -Pause/Play ( 3 ), Next slide ( 4 ), Previous slide ( 5 ) -Important: A student MUST listen to all slides to get credit for a module! 49 1 2 3 45 BACK TO CONTENTS

50. © 2013 Molex Incorporated. All Rights Reserved. 1. When the module is finished, close the window 2. Click 3. In the Module List, click the next module. When all modules are finished, fill out the Course Evaluation Important: All modules MUST be completed to get credit! 50 BACK TO CONTENTS

51. © 2013 Molex Incorporated. All Rights Reserved. 51

52. © 2013 Molex Incorporated. All Rights Reserved. 1. Click FAQ’s button in the Red Menu Bar 2. Type your search topic, then click Search 3. Click the appropriate link from the tree view 4. Click a question to see its answer 52 BACK TO CONTENTS

53. © 2013 Molex Incorporated. All Rights Reserved. 53 BACK TO CONTENTS