1. Results Based Accountability journey YES Youth & Family Services Dianna Rice Business Services Manager

3. The HUB Welcomes all people and cultures to our ‘one stop shop’. Works in partnership with other agencies and services. A collaborative partnership between four housing related services in Albury YES Youth & Family Services Homes Out West South West Tenants Advice- Verto

4. YES – the beginning 1977 - The Albury Wodonga Regional Council for Social Development had a specific youth focus. 1978 - the Youth Accommodation Committee was formed. 1979 - received funding for two programs  Albury Youth Refuge  Reserved bed scheme in Wodonga this later transferred to a Victorian organisation. 1983 - Albury Wodonga Youth Emergency Services Ltd (YES) was established.

5. Jump to 2006 - 2013 Youth Pathways Stay Safe Youth Connections Employment Skilling Program – Wagga & Albury Joint Support Program

6. RBA – introduced 2013 The development of the RBA framework involved Directors and staff. To measure the difference we are making in our community and in the lives of the people that utilise our services. Commenced measuring both the quantity and the quality of our service provision as well as the outcomes we are achieving. A process of collecting measures was implemented.

9. YES participants by age 19.2% of YES services partic are 18yrs & over. 11% are under 12yrs Is this what we want? 19.2% of YES services partic are 18yrs & over. 11% are under 12yrs Is this what we want? Source: presentation C. Quinn

10. YES reach of disadvantaged groups YES reach of disadvantaged groups (based 6 mths 2013 entry data) Source: presentation C. Quinn

11. RBA Journey YES Youth and Family Services Strengths-based approach – was already well established as the philosophy underpinning our service provision- ‘ working with’ people to bring about change. Results Based Accountability – Commenced in 2013 – framework developed by a Consultant for the Organisation

12. Fast track to 2014 In August 2014, YES received funding for Specialist Homeless Services as the lead agency for the Southern Murrumbidgee area. The Homeward Alliance was formed St Vincent de Paul Society Homes Out West Woomera Aboriginal Corporation Verto – Tenancy Advice Service

13. The Alliance In partnership, the Homeward Alliance delivers homelessness services in the Southern Murrumbidgee district.

14. Taking on Specialist Homeless Services YES Youth & Family Services has embraced the lead role for the SHS funded services for all people who are homeless or at risk of homelessness in the Southern Murrumbidgee district. The partnership through the Homeward Alliance enables the opportunity to work together on the population condition we want to achieve being:

15. Population Result: All people living in the Southern Murrumbidgee region will have a safe home to live in. Home is more than a house Strengths-based approach Focus on early intervention Focus on rapid rehousing

16. Model CO-ORDINATION AND BROKERAGE Service Entry Centralised Intake & Assessment Crisis Accommodation Options Housing Solutions Program Long term Housing Options Private Rental Markets Private Rental – head lease Integrated Support Services Strengths based Case Management Brokerage Support Packages Therapeutic/Wellbeing Services Transitional Accommodation Until housing Solution secured – focus on Rapid exit Social Housing

17. Planning for 2015-2018 YES is developing their new Strategic Plan Strengthening out partnerships – establishing RBA baseline using the VIC Health partnership checklist. Restructuring the RBA framework to fit with the new YES organisational structure with the focus on all people rather then just youth.

18. Planning for 2015-2018 Establishing a new structure for the RBA scorecard Utilising data which has already been collected Staff well-being – changing to measuring the organisation culture Client well-being surveys Purchasing the score card software.

19. Values CORE PURPOSE: Investing in people; building better communities CORE VALUES: Clients First Doing It Together – the only way Leaders In Practice

20. CORE COMPETENCIES: Creating Environments of Trust Driving Change Bending the Rules (Keepers of Hope)

21. Learnings so far Identified more leader/s. Champions. Ensure their are enough Champions and incorporate RBA into position descriptions. Need for Client Information management system Rethink how our RBA structure should look. Incorporate RBA as part of the strategic planning Don’t make it lots of work Incorporate into your reporting and thinking: How much, How well, Is anyone better off? Get buy in early Keep revisiting our common language – incorporate into orientation for new staff and client communication packages.

22. RBA – Structure work in progress Organisational Going Home – Staying Home 3-4 Measures Early Intervention 3-4 measures Crisis Services 3-4 measures Post Crisis 3-4 measures 3-4 measure 3-4 measures

23. How much did we do? Youth Programs – client data collected and entered on Excel spreadsheets. We now use CIMS previously SHIP for the Specialist Homeless Services – data collection. We are exploring a client management system which we can use across our funded services. The maze of client data management systems available Need to reduce the need for manual entry

24. How Well Did We Do? Service participation satisfaction - % of people who say: They were treated with respect Had a say/their views and ideas were welcome The service was useful. Staff well - being. Reach/Access & Equity Community reputation # and % participants who came though word of mouth referrals and partner referrals % Partners and referrers who report positively Meet local needs Are effective Work well with other agencies.

25. Is Any One Better Off? # and % of participants with one or more of the following Know more for their wellbeing More skill to support their wellbeing Make behaviour changes for their wellbeing Has increased wellbeing (Australia Unity Personal Wellbeing Index) # and % of participants Observed/assesses participant has increased in “I can” thinking Or participant says they feel confident to take on thinks they previously couldn’t

26. Continuing the Journey Living our values. Doing what we say – our culture Clients first – never giving up Do it together. Leaders in practice Measuring – Is Anyone Better off? The benefits from our way of working not just what we are funded for.

27. Thank you Questions Dianna Howell E-mail: dianna.rice@yes.asn.au E-mail: 02 60586281