1. Grow: Computing Resources Information Technology Department Nichole Kosier

2. My.ucmerced.edu (Portal)  MyBill  MyRegistration  UCMerced Happenings  Tech Services  Quicklinks  myBox  WEBMAIL  CROPS

3. UCMCROPS

4. Box (myBox)  Cloud storage service that allows students, staff and faculty to collaborate and share files with anyone you choose.  Each account comes with 10 GB of free storage space and is available from any computer or mobile device, at any time.  Shared Box Accounts are given 30 GB of free space.  For more information see Box Service.Box Service

5. E-Mail – Microsoft O365 Exploring the OWA User Interface

6. Calendar – O365

7. Lync  Enterprise Instant Messaging ; All UCM have accounts  Audio / Video conferencing capabilities  Screen / Application sharing  Polling, Whiteboard, record meetings  Mobile Apps  Possible use for  Office Hours, Group Meetings, Document Reviews

8. Microsoft Office  Student Advantage (not teaching)  As long as you are a registered student  Upgrades available  Up to 5 installs  Home-Use Program (if teaching)  One-time purchase of that version  Two installs

9. UC Merced MobileCat  Access Crops  Access grades  View course schedule  View your holds  View campus events  Access campus directory  CatTracks Schedules

10. IT Help Desk Services  Single point of contact for all IT Services: START HERE  Software install assistance  Configuration assistance  Wireless  UCMPRINT  VPN  Virus/Malware cleaning  If you’re a TA, with university provided equipment  Base build / system setup  Instructional-use software installs  Dept. purchase recommendations

11. IT Help Desk Contact Info  E-Mail: helpdesk@ucmerced.edu E-Mail: helpdesk@ucmerced.edu  Phone: 209.228.HELP (4357)  Campus location: COB 132  Regular Hours: Mon-Fri: 8 am - 5 pm  Help Desk Pilot in Housing - Half Dome#172 Mon-Thurs: 1pm-10 pm Sat: 1pm – 6 pm Sun: 4 pm -10 pm

12. Computer Labs M - F 8 am – 12 am Sat 12 pm – 6 pm Sun 12 pm – 10pm  3 - B&W Printers  1- Color Printer  4 Multimedia stations  With scanners  Specialized Software Open Access outside of scheduled classes  KL 202, KL 208 SSM 154  Printers (B&W)  Specialized Software Open Access Lab - SSM152Open Access/Instructional Labs

13. Instructing in Computer Labs  Scheduled by Instructional Coordinator and the Registrar  Insight for Classroom Control and screen sharing  1-on-1 meetings  “Intro to Teaching in the Computer Labs”  Insight Teacher Training

14. Understanding Research Software  Instructional Software in Labs Limitations  Discounted instructional-use licenses, which are not intended for research-use  Labs Closed over the breaks  Research software purchase requests:  Software.ucmerced.edu Software.ucmerced.edu  Use Software Request Form if not listed

15. Training Coming Soon…  Online E-Learning at no cost to UC Merced users  Lynda.com  Microsoft IT Academy  Will be available through my.ucmerced.edu portal under Training Tab