1. Accessing Social Care

2. What do adult social care services do? – Assessing and arranging services for people with physical disabilities; mental health needs; learning difficulties; chronic illness and frailty; and carers –Safeguarding people experiencing or at risk of abuse or neglect –Providing information, advice and signposting to relevant services

3. Accessing Social Care Who is eligible? Care Act 2014 eligibility criteria: –Needs caused by physical or mental impairment or illness –Unable to achieve certain specific outcomes (see next slide) –As a consequence there is a significant impact on a person’s wellbeing

4. Accessing Social Care Care Act Outcomes –Nutrition (eating and drinking) –Personal hygiene –Managing toilet needs –Being appropriately clothed –Being safe in the home –Having a habitable home –Family and personal relationships –Work, training, education, volunteering –Using facilities and services in the local community –Caring for children

5. Accessing Social Care What kind of services are available? –Support to live at home / home care –Day services –Residential and nursing care –Equipment and adaptations in the home –Telecare and sensory equipment –Direct payments –Carers support services –Information, advice and signposting

6. Accessing Social Care What kind of information is available? –Booklets and leaflets (A Guide to Adult Services in Warrington) –Information on specific services (e.g. Direct Payments; Safeguarding) –Online information and directories: www.warrington.gov.uk/mycareandsupportdirectory www.warrington.gov.uk/mycareandsupportdirectory –Face-to-face support (Link Worker pilot only currently in certain areas of Warrington) –Telephone support (Access Social Care team)

7. Access Social Care Team (ASC) How can you contact us? Monday-Friday 8.30am-5pm (except public holidays) –Tel: 01925 444239 (Typetalk and textphone available) –Fax: 01925 444201 –Email: asc@warrington.gov.ukasc@warrington.gov.uk or at Contact Warrington, 26-30 Horsemarket Street, WA1 1XL if you are unable to phone, fax or email For urgent calls out of office hours: 01925 444400