1. HR Practice The organisational context

2. Content Different types of organisations Typical organisation structures What you can achieve The types of action you can take An HR structure Differing approaches to HR Industrial relations

3. Organisations differ in their characteristics The small private limited company The partnership The public limited company – ‘plc’ Public sector organisations The third sector Regulated organisations/sectors Other organisations

4. Typical hierarchical structure Managing Director Operations Director Engineering Manager Maintenance Manager Electricians Supervisor Electricians Mechanics chargehand Fitters Works Manager Process Manager Manager Plant A Manager Plant B Chargehands Operatives Planning Manager Sales Director Regional Sales Managers Sales people Sales Office Manager Direct Marketing Supervisor Direct marketing Assistants Sales Enquiry Supervisor Internal Sales people Customer Service Assistant Finance Director Accounts structure HR Manager HR Structure Development and Design Director Design Team structure

5. Typical flatter structure Managing Director Engineering Manager Electricians Fitters Works Manager Manager Plant A Manager Plant B Operatives Planning Manager Sales Director Sales people Direct Marketing Supervisor Direct Marketing Assistant Sales Enquiry Supervisor Internal Sales people Finance Director Accounts structure HR Manager HR Structure Development and Design Director Designers

6. What you can achieve Find employees Train employees Arrange payments Explain management expectations Justify management actions Satisfy employees’ work-related needs Deal with employees’ problems Seek to modify management’s actions Understand and articulate employees aspirations and views

7. The types of action you can take Administrative Advisory Executive Build bridges

8. A sample HR Structure Head of HR Manager, Health and Safety Adviser Occupational Health Officer HR Manager Industrial Relations Officer HR officer Facilities Administrator Learning & Devt. Manager Instructors Training Administrator

9. Differing approaches to HR Shared services Business partners Centres of expertise The customer care concept The stakeholder concept

10. Industrial relations What is a trade union? Recognition Collective agreements Industrial action The Advisory, Conciliation and Arbitration Service (ACAS)