1. CUSTOMER PILLAR 2 Welcome to our Third Class! www.customerpillars.com copyright Strive Coaching Inc, 2008

2. CELEBRATIONS Let’s start with recognizing some of your victories since last session www.customerpillars.com copyright Strive Coaching Inc, 2008

3. POWER POINTS Key Learning Areas in CUSTOMER PILLAR 2 MAXIMIZE VALUE INCREMENTALLY www.customerpillars.com copyright Strive Coaching Inc, 2008

4. POWER POINT 1 Shift to Value www.customerpillars.com copyright Strive Coaching Inc, 2008

5. WORKBOOK EXERCISE Let’s discuss the exercise on workbook page 53 www.customerpillars.com copyright Strive Coaching Inc, 2008

6. POWER POINT 2 Use Quality Points Which Impact Customers www.customerpillars.com copyright Strive Coaching Inc, 2008

7. POWER POINT 3 Use Value Added Strategies www.customerpillars.com copyright Strive Coaching Inc, 2008

8. POWER POINT 4 Use Bundling to Add Value www.customerpillars.com copyright Strive Coaching Inc, 2008

9. POWER POINT 5 Use Packaging to Add Value www.customerpillars.com copyright Strive Coaching Inc, 2008

10. POWER POINT 6 Be Innovative www.customerpillars.com copyright Strive Coaching Inc, 2008

11. POWER POINT 7 Use Intellectual Property to Protect Value www.customerpillars.com copyright Strive Coaching Inc, 2008

12. POWER POINT 8 Improve Continuously www.customerpillars.com copyright Strive Coaching Inc, 2008

13. WORKBOOK EXERCISE Let’s discuss the exercise on workbook page 55 www.customerpillars.com copyright Strive Coaching Inc, 2008

14. WORKBOOK EXERCISE Let’s discuss some of the other exercises you selected to work with in PILLAR 2 www.customerpillars.com copyright Strive Coaching Inc, 2008

15. BUDDY TIME Spend some time with your buddy coaching each other around PILLAR 2 www.customerpillars.com copyright Strive Coaching Inc, 2008

16. BUDDY TIPS… Discuss PILLAR 2 and how it impacts your business Help buddy distinguish between value vs. product Challenge your buddy to increase value Look at the product & service as a customer would Discuss what you will accomplish before the next session www.customerpillars.com copyright Strive Coaching Inc, 2008

17. OVERALL REACTION What struck a chord with you on PILLAR 2 www.customerpillars.com copyright Strive Coaching Inc, 2008

18. GUEST SPEAKER www.customerpillars.com copyright Strive Coaching Inc, 2008

19. BULL’S EYE POINTS POINTS Let’s brainstorm 20 different things you will walk away with from this PILLAR www.customerpillars.com copyright Strive Coaching Inc, 2008

20. FOR NEXT SESION… Read PILLAR 3 in the book Complete Workbook Exercise pp 77 Complete Workbook Exercise pp 79 Complete 1 – 2 Other Workbook Exercises Connect with Your Buddy www.customerpillars.com copyright Strive Coaching Inc, 2008

21. END OF CLASS Have a great week and feel free to contact me if you have questions www.customerpillars.com copyright Strive Coaching Inc, 2008