1. Datewww.local.gov.uk 22 nd July 2011 www.local.gov.uk Changing expectations Suzanne Hudson December 2015

2. The workforce – what do we know? Workforce will continue to age Changing expectations from the world of work, together with financial pressures……will lead to… A different employment deal

3. The customer – what do we know? Expectations will grow Capacity to deliver will reduce Demand will need to be managed Delivery must align to technology

4. Implications for Leadership Biggest challenge..reconciling demand and delivery! Leading places….. not services Managerial and political leadership must align Leadership role responsible and accountable for your people

8. Future of work….Millennials? Millennials (or Generation Y) born 1990s to the early 2000s. Transparent Leadership “Meaningful” Work Work in teams to accomplish goals Remote working norm Results over “degrees” Change the meaning of “face-time” End of annual appraisals Work as a game

9. Generation ‘Z’ already…..? Not Thatcher's children - more New Labour's offspring… Grown up in a world in political and financial turmoil so they are keen to look after their money and make the world a better place. "first tribe of true digital natives" or "screenagers". They are smarter, safer, more mature and want to change the world. Keen to volunteer and aware that an education is to be treasured.. Their pin-up is Malala Yousafzai, the Pakastani education campaigner, who survived being shot by the Taliban, and who became the world's youngest ever Nobel Prize recipient.

10. Future Challenges today Knowing the ‘value’ of engaging your talent A culture for Generation Y and Z’s – review/scrap policies and procedures Ageing Workforce – utilizing their talent as well Portfolio jobs and multiple careers More virtual working = agile + flexible workforce Less need for managers New skills and scarce skills More personal empowerment, calculated risk taking and innovative approaches Pay and Rewards much more tailored to individual preferences and contribution And…a changing relationship with citizens

11. Implications Engagement as an outcome, not an event Organise and Act Differently –Beyond structural change: an OD issue Learn from each other Work Together: Teams