1. CIA Annual Meeting Assemblée annuelle de l’ICA June 29 & 30, 2006  Les 29 et 30 juin 2006 Ottawa, Ontario Gen 42: Pandemics – What You Need to Know

2. CIA Annual Meeting  Assemblée annuelle de l’ICA “With the recent development of hygiene and sanitation as marked as it is, the world felt safe against the possibilities of any new conflagration from influenza. But the experience of the last two years has demonstrated that we are not so far advanced in our knowledge of this disease, of its cause and of the methods of its control as we thought we were. Epidemics may still occur with sufficient virulence to test the resources and stability not only of life insurance companies but also of civilization itself. GEN – 42: Pandemics – What you need to know

3. CIA Annual Meeting  Assemblée annuelle de l’ICA “With the recent development of hygiene and sanitation as marked as it is, the world felt safe against the possibilities of any new conflagration from influenza. But the experience of the last two years has demonstrated that we are not so far advanced in our knowledge of this disease, of its cause and of the methods of its control as we thought we were. Epidemics may still occur with sufficient virulence to test the resources and stability not only of life insurance companies but also of civilization itself.” Transactions Vol. XX Part 1 no. 61, May 1919 GEN – 42: Pandemics – What you need to know

4. Insurance Company Implications Business Risks Technical Risks Plan, Measure, Quantify

5. Business Risks Human resource issues –Absence –Morale –Compensation –Succession planning

6. Business Risks Reputation risk –Customers Delivery of service they considered essential –Staff –Other stakeholders Shareholders Regulators Rating agencies

7. Business Risks Failure of business partner –Vendors / reinsurers –Consider their “just-in-time” policies Economic collapse –Short or long term? –Consider Toronto during the SARS outbreak

8. Business Risks Government / private sector co-operation –Health care, transportation –Funding cutbacks –Relief efforts Public attitudes –Fear –Decision makers

9. Technical Risks Mortality & morbidity –Age distribution, Concentration of risk –Difference by waves –Health coverage most impacted –Reinsurance Longevity –Offset for other coverages?

10. Technical Risks Lapse / surrender / premium persistency –Improvements in short term –Longer term? –Very short term, extend grace periods? –Annuities Investments –Asset value deterioration –Liquidity

11. Technical Risks Expenses –Maintaining mission critical functions – at what cost? –Replacing lost skills, vendors –Staff health and welfare precautions –Providing work-from-home alternatives –Likelihood of uneven sales; short vs long term; acquisition process

12. Plan, Measure, Quantify Business continuity / resumption plan –Considerations for longer term impact –What is the cost? –Test the plan –Act now!

13. Plan, Measure, Quantify Role of the Actuary –Excellent opportunity for risk modeling –Many interdependent contingencies –Comprehensive DCAT scenario –Consider staff benefits plan –Element of capital plan –Investment policies

14. CIA Annual Meeting  Assemblée annuelle de l’ICA “The unique role that the insurance industry has played is that insurance companies are anticipatory. Your job is to understand the nature of the risk and to manage it. But in fact, the practices in which the insurance industry are engaged have been more focused on incremental management of the claims and not on risk management. There’s a shift in perception here that needs to take place.” Dr. Michael McDonald SOA Pandemic Roundtable, May 2006 GEN – 42: Pandemics – What you need to know