1. Stations Made Easy David Sindall Head of Disability & Inclusion david.sindall@atoc.org david.sindall@atoc.org

2. Overview Stations Made Easy Explained How it works Lessons learned What next

3. Stations Made Easy Explained An interactive tool for older and disabled passengers that enables people to evaluate station accessibility. Covers all 2500+ stations on the GB rail network Housed within the National Rail Enquiries website (GB’s main rail journey planning website). Developed in partnership between ATOC/National Rail Enquires and MITIE Compliance (Direct Enquiries).

4. Stations Made Easy Explained

5. 3 levels of information Station Overview Plan a route Accessibility Summary

6. Station Overview

7. Plan a route Menu ChoicesStep by step route generated

8. Accessibility Summary

9. What we have learnt Over 500K unique visits to the pages each year. Reasonable results but still passengers have difficulty locating the information. For information to be effective it has to be available in a number of different locations. Mainstreaming is one answer but we also need dedicated sites for older and disabled passengers.

10. Disability on Board

11. What next? A Stations Made Easy Ap. Considering open station pages up for passenger comments (like with trip advisor). Stations Made Easy has been shown to work in other languages and in other countries. Subject to budget could be further developed as a planning assistance tool.