1. Income Recovery at Leeds Federated Lee Welsh

2. LFHA follow pre action protocol guidance set by the courts Integrated in to our housing management system Arrears Policy and workflows Help to maximise customer income, benefit claims and reduce non priority out goings Rent Arrears Protocol

3. Court Applications Court Orders – Suspended, Outright and Adjourned Rising court application costs from £110 - £250 Evictions Possession proceedings

4. DRO increased threshold from £15K to £20K Increase in customers debt adjusting Monitor accounts over the next 12 months Cost of lost income due to inclusion of rent arrears Financial Inclusion Officers Bankruptcy & Debt Relief Orders

5. Upfront payments where possible for customer damage Agreements made to repay charges off on a weekly basis Prepayment arrangements available to customers for non urgent repairs Sundry Accounts monitored on a weekly basis Void recharges Asset Management / Recharges for damage

6. Former Tenant Arrears Officer Contact customers when notice given to make repayment agreements Ensure have forwarding contact details at PTV stage Arrears policy set up to monitor accounts Debt Recovery Agents Former Tenant Arrears collected Former Tenant Arrears