1. Communication Skills Communication Basics Communication Strategies

2. Communication Basics Communication in Manufacturing Reading Skills Writing Skills Listening Skills Speaking Skills Constructive Feedback Using Social Skills

3. Communication in Manufacturing Use communication skills for: - Learning - Informing - Identifying customer needs - Making Improvements Costs of Miscommunication Effective Communication

4. Reading Skills Preview Check the meaning of any words you do not recognize Question Ask yourself questions to check for understanding Visualize Look at illustrations, diagrams, or charts

5. Writing Skills Identify your purpose Inform, Persuade, or Protest Consider Your Audience Communicate what you mean to say

6. Listening Skills Active Listening Nonverbal Communication

7. Speaking Skills Consider your audience Check for understanding Be confident when speaking Stay in contact with your listener

8. Speaking Skills Speak clearly Speak at an appropriate speed Control your volume

9. Constructive Feedback Feedback - one person’s response to another persons message Providing Feedback - Constructive Feedback is intended to help another improve Receiving Feedback - Welcome feedback as an opportunity to improve

10. Communication Strategies Interpersonal Communication Group Communication Communicating in a diverse workplace Communicating Technical Information Using Information & Communication Technology

11. Interpersonal Communication External Customers Jargon – special vocabulary that explains ideas & processes Proprietary – information that legally belongs to the company Internal Customers - Team Members - Other Departments - Other Shifts - Maintenance Staff - Supervisors - Engineers - Management

12. Group Communication Meetings use an AGENDA PresentationsOutlinePractice Maintain eye contact Ask for comments/questions

13. Communicating Technical Information Topics often addressed - Safety - Training - Job Specific Requirements - Product Specifications - Delivery Schedules - Quality Requirements and Problems Forms

14. Using Information & Communication Technology E-mailInternet Pagers & Radios Telephones Fax Machines