1. MONTHLY REPORT Nov, 2009 - Training dept. Presented by Thanh Tung

2. OUTLINE Training activities this month –Highlight points –Total classes we conducted Training activities next month

3. Train the trainer (new comer) in HCM, Hanoi, Can ThoTrain the trainer (new comer) in HCM, Hanoi, Can Tho Train BDO in HCM & HN Conduct WS for BM, SM and Pre-BM Distribute the vouchers for agents reaching the target (3.5 PFYP in 2 months after graduation) Open province course at Bac Giang & Tay Ninh Carry out the training survey. 1. TRAINING ACTIVITIES

4. 2. TRAINING EVALUATION SATISFIED UNSATISFIED CẦN THƠHCMĐÀ NẴNGHÀ NỘI

9. 4. DEVELOP BDO FAST TRACK FOUNDATION COURSE

10. 4. DEVELOP BDO Course title: FFM Objectives: Improve supporting skill of BDO Increase the retention of new agent -This project apply in HCMC first and then HN -Other region: sales director will train their BDO

11. 4. DEVELOP BDO Training during from 5~13 Dec in weekend 5 Dec 13 Dec Each Tuesday, a BDO will present 1 topic in 30mins. BDO will send training dept the PFC schedule of their branch monthly: -For training to observe & feedback about coaching skill. -For training to check agent cards. During 3 months later Course content Coaching skill FOD skill PRP skill Sales skills –Prospecting –Making appointment –Handling objections –Fact finding –Presenting solution

12. 4. DEVELOP BDO BDOs earn those benefits from FFM course: Enhance coaching skill in order to deliver PFC effectively. Strengthen FOD skill in order to support new agents in field. Improve PRP skill in order to consult new agents. New agents earn those benefits from FFM course: Be improved Selling skills from PFC conducted by BDOs. As a result of the effective support of BDOs, improve sales result and increase the retention of agent.

13. 5. TOTAL COURSES HA NOIDANANGCANTHOHCM AS+IA3123 IA11 BDO1 WS1 PREBM111 TOTAL6226

14. PLANNING PROJECT NEXT MONTH 1 1 Coaching new trainer in HCMC, Hanoi & Cantho Training plan for 13th 2009 3 3 Conducting BM workshop 2 2 Coaching Part time trainer 6 6 Recruiting new trainer for HCM, Da nang 4 4 Conducting FFM course 5 5

15. THANK YOU FOR YOUR ATTENTION

16. FRESH TRAINER DEVELOPMENT