1. Symantec 2010 Windows 7 Migration EMEA Results

2. Methodology Applied Research performed survey 1,360 enterprises worldwide SMBs and enterprises Cross-industry 2

3. Key Topics Attitudes about migrating Manpower requirements Preparing for the migration General recommendations Results of the migration 3

4. 4 Attitudes About Migrating

5. Timing and Motivations Typically wait six to 12 months Only 5% migrate immediately Performance, reliability and end-user experience motivated migration Most (57%) set ROI goals 91% met ROI goals 5

6. 6 Manpower Requirements

7. Manpower requirements Typically involve almost half of IT staff Most automated the process 15 PCs worth automating Time consuming aspects: – Planning (18%) – Actual execution of upgrade (12%) – Reinstalling applications (10%) – Inventorying existing machines (9%) – Running pilot tests (9%) 7

8. 8 Preparing for the Migration

9. Before the migration What to capture beforehand – User files & documents – Links to network drives – User profiles Processor speed, RAM, budget, PC age important 12 IT man-hours in preparation 9

10. Hardware recommendations CPU – Minimum: 2 to 2.5 GHz – Optimal: 2.5 to 3 GHz RAM – Minimum: 2 GB – Optimal: 4 GB Storage – Minimum: 200 to 500 GB – Optimal: 500 GB to 1 TB Video RAM – Minimum: 512 MB – Optimal: 1 GB or more 10

11. 11 General Recommendations

12. General recommendations Standardization, added security, and virtual desktop 71% replace incompatible applications 12

13. Ensuring success / Easing the process Planning Training Pilot tests 13

14. 14 Results of the Migration

15. Results of the migration 75% said process was smooth 56% said easier than last migration Most achieved key motivations Most ran into delays End-user satisfaction increased over time 15

16. Best vs. Worst Practices in Information Management Users offline 2 hours 60% of users extremely satisfied Differences 20 IT man-hours in preparation Extremely important: – Advanced planning (56% ) – Upgrading hardware (45%) – Pilot test (45%) – Training (44%) – Capture user profiles (42%) – Proper inventory (35%) Users offline 6 hours 25% of users extremely satisfied Differences 9 IT man-hours in preparation Extremely important: – Advanced planning (30% ) – Upgrading hardware (31%) – Pilot test (34%) – Training (26%) – Capture user profiles (27%) – Proper inventory (24%) Top tier resultsBottom tier results

17. 17 Appendix All questions included

18. Expected use of Windows 7 18

19. User downtime 19

20. User downtime 20

21. Migration planning 21

22. Transition difficulty 22

23. Additional technologies 23

24. Delaying issues 24

25. Machine types 25

26. Machine types 26

27. Previous operating system 27

28. Influencing factors 28

29. When to upgrade 29

30. Economic impact 30

31. Current machines vs. new machines 31

32. Upgrading vs. fresh install 32

33. Communication 33

34. End user reaction 34

35. IT workforce involvement 35

36. Setting ROIs 36

37. Meeting ROIs 37

38. Affected factors 38

39. Minimizing cost 39

40. Successful migrations 40

41. Migration process 41

42. Automation vs. manual 42

43. Previous migrations 43

44. Previous migrations 44

45. Migration tools 45

46. Post-migration issues 46

47. Migration approaches 47

48. Migration approaches 48

49. Incompatible applications 49

50. Pre-migration captures 50

51. Helpful factors 51

52. Helpful factors 52

53. Pilot tests 53

54. Automatic vs. manual migrations 54

55. Hardware specifications 55

56. Hardware specifications / recommendations 56

57. Hardware specifications / recommendations 57

58. Hardware specifications / recommendations 58

59. Hardware specifications / recommendations 59

60. Hardware upgrades 60