1. Greetings and welcome… Welcome to our Kaplan AB140 class and our first audio Seminar for Unit 1. The class is Introduction to Management. Let’s warm up our hands and use our typing skills. How many students are taking an online class this term for the first time? Raise your hand by typing the symbols //. I recommend my students find a study partner to encourage you and help you through any rough spots in reaching your goal. 1 LD 2/2/2011 AB140

2. Your facilitator/instructor My name is Dr. Denhard. I will serve as your class facilitator/instructor over the next 10 weeks. Please feel free to call me Dr. Denhard or Professor. I am looking forward to getting to know you, reading your work, and being a part of building your management skills. Email: Ldenhard@kaplan.eduLdenhard@kaplan.edu AIM: drdenhard My office hours can be found on our class syllabus. 2 LD 2/2/2011 AB140

3. Nervous? If this is your first online class, you may feel somewhat anxious. Do not worry, those nervous feelings are natural. You will find yourself getting more comfortable as you progress further in the class. Remember-you are not alone and we all have felt that way for our first online class. Your peers and I want to see you succeed. Call on us if you need help. Stay on target. 3 LD 2/2/2011 AB140

4. Unit 1 To-do-list Course Home Reading (Syllabus, Academic Resources, Atomic Learning, and Virtual Office). Read ALL announcements each week Read Doc Sharing files Unit Reading (Key Concepts, Unit Outcomes, and To-do-list. ). Unit Introduction Reading (What to Expect, page 1 of 2). Unit 1 Reading link on Navigational tree shows textbook reading (Chapter 1, pages 12-23). Discussion (introduce yourself). Answer my email asking 1-5 questions (was to be sent before class started). Check your Kaplan email. Set your computer settings so my messages aren’t sent to your email junk file. Assignment-syllabus acknowledgement (See Doc Sharing area). Seminar. Unit Review. LD 2/2/2011 AB140 4

5. Introduction to Management COURSE Objectives Describe solutions to management problems Recognize the four functions of management Explain the steps to manage change LD 2/2/2011 AB140 5

6. Unit 1 Objectives 1. Describe the skills needed by managers. 2. Understand the expectations of the course. 6 LD 2/2/2011 AB140

7. How well do you know your fellow classmates? What have you learned about one of your peers from our Unit 1 introduction posts and what is their first name? LD 2/2/2011 AB140 7

8. Major? What major are you pursuing with Kaplan? LD 2/2/2011 AB140 8

9. Home? What state are you in while taking this class? LD 2/2/2011 AB140 9

10. When sending an email to instructor or your peers... I like to read my email and attend to class responsibilities early in the morning. Therefore, if you post or send email late in the evening to me, you might not hear from me until the next morning. I will acknowledge email correspondence within 24 hours Monday through Friday and within 48 hours on weekends. To assist with tracking emails, it is recommended that all email subjects start with the course number (AB140), class section (15), your name and the reason for the email. This will enable me to define filters in email software to sort messages automatically. It also allows me to instantly track which course the student belongs. It is most appreciated, especially when I teach more than one class. 10 LD 2/2/2011 AB140

11. General Questions… LD 2/2/2011 AB140 11

12. Being an active participant… Overall, I cannot stress enough how important active participation is to your success in this course. Keeping up with the Unit learning activities/assignments, posting to the discussion area, participating in live KHE Seminars, and interacting with your fellow students (and me) will inevitably enhance your learning experience--and your grade. Forty percent (40%) of your grade depends on your referencing back to class reading when answering discussion questions or with assignments. Demonstrate to us all that you read the class material! How would you reference class reading? 12 LD 2/2/2011 AB140

13. Reminders Our Unit Discussions close at the end of each week (Tuesdays 11:59PM EST) and will not be available for any additional posting. Please meet your deadline (worth 12 points the first week). The status will be “Read Only” at the conclusion of a Unit. Please see class late policy on the syllabus for further information and grading rubrics for lost points if you miss a deadline. Take responsibility for your own grade. Interact with your peers on the discussion board and in Seminars. Ask your fellow classmates questions to generate interaction and solicit learning. LD 2/2/2011 AB140 13

14. Think… Think… Think… THINK of critical thinking as a way to EXPAND your thinking--actively thinking, RATHER THAN PASSIVELY GOING THROUGH THE MOTIONS; being open-minded, rather than closed-minded; ready to question, rather than simply allowing information to stand on its own merit; exploring and testing, rather than accepting and digesting. Think outside the box. Give it your ALL! 14 LD 2/2/2011 AB140

15. Unit 5 It will be here before you know it. Be prepared. Must have a grade of 65%. LD 2/2/2011 AB140 15

16. Attributes of a Critical Thinker Source: Strategies for Success: Critical Thinking Ferrett, S. Peak Performance (1997). http://www.accd.edu/sac/history/keller/ACCDitg/SSCT.htm http://www.accd.edu/sac/history/keller/ACCDitg/SSCT.htm asks pertinent questions has a sense of curiosity is interested in finding new solutions to problems and examines the problem closely is able to clearly define a set of criteria for analyzing ideas is willing to examine beliefs, assumptions, and opinions and weigh them against facts listens carefully to others and is able to give feedback sees that critical thinking is a lifelong process of self-assessment suspends judgment until all facts have been gathered and considered looks for evidence to support assumption and beliefs is able to adjust opinions when new facts are found looks for proof is able to reject information that is incorrect or irrelevant 16 LD 2/2/2011 AB140

17. Discussion Board First post by Saturday, then 2 additional posts on 2 different days from your discussion answer. – At least 3 posts on 3 different days Complete, well thought-out responses in Standard English and answer should be at least 100 words. Discussion to your peers should be at least 50 words. Proofread responses for spelling and grammar. Support your answers with class reading by referencing back to course material. Demonstrate you read the material! Cite your sources properly! LD 2/2/2011 AB140 17

18. Assignment Grading Rubric (see syllabus) 50%/30%/20% Response successfully answers the assignment question(s); thoroughly uses the text and other literature. Response exhibits strong higher-order critical thinking and analysis (e.g., evaluation). Sentences are clear, concise, and direct; tone is appropriate. Grammatical skills are strong with almost no errors per page. Correct use of APA format when assigned. Response answers the assignment question(s) with only minor digressions; sufficiently uses the text and other literature. Response generally exhibits higher-order critical thinking and analysis (e.g. true analysis). Sentences are generally clear, concise, and direct; tone is appropriate. Grammatical skills are competent with very few errors per page. Correct use of APA format when assigned. Response answers the project assignment(s) with some digression; sufficiently uses the text and other literature. Response exhibits limited higher-order critical thinking and analysis (e.g. application of information). Sentences are occasionally wordy or ambiguous; tone is too informal. Grammatical skills are adequate with few errors per page. Adequate use of APA format when assigned. Response answers the assignment question(s) but digresses significantly; insufficiently uses the text and other literature. Response exhibits simplistic or reductive thinking and analysis but does demonstrate comprehension. Sentences are generally wordy and/or ambiguous; tone is too informal. Grammatical skills are inadequate, clarity and meaning are impaired, numerous errors per page. Inadequate use of APA format when assigned. Response insufficiently answers the assignment question(s); insufficiently uses the text and other literature. Response exhibits simplistic or reductive thinking and analysis and demonstrates limited knowledge on the subject matter. Sentences unclear enough to impair meaning; tone is inappropriate and/or inconsistent. Grammatical skills are inadequate for college level. Unacceptable use of APA format when assigned. LD 2/2/2011 AB140 18

19. Discussion Grading Rubric Quality (40%) of your post will be measured on the following criteria: All assigned discussion questions were answered completely Posts were on topic and unique in content All posts demonstrated analysis of the topic Participation Guidelines (30%) will be measured on the following criteria: Initial post no later than Saturday, midnight EST Posts made to each discussion question on at least 3 different days The original post to be no less than 100 words Clarity and Organization of Writing (20%) of your post will be measured on the following criteria: Posts were organized and logical No spelling or grammatical errors References were used and cited properly Professional & Netiquette (10%) in your post will be measured on the following criteria: Respect and consideration toward peers/instructors Appropriate language Professional use of abbreviations and acronyms LD 2/2/2011 AB140 19

20. Receiving an “A” grade for discussions (See rubrics on syllabus) References were used and cited properly. In other words, in your discussion posts and all assignments, you MUST refer back to class Unit reading. Demonstrate that the material was read and understood. Give a quote or correct paraphrase, and then support your answers with your personal comments. Please place the cited source at the end of the proper sentence, like so; (KU Course, AB140, 2010). Do not forget your quotation marks! Otherwise, it can be considered plagiarism. All posts demonstrated analysis of the topic. In other words, do not just answer the question without reference to what you read in the class Unit or textbook reading. Try to use outside sources, as well. Tie-in class reading with your answer! Refer to Unit reading. You are answering these questions to demonstrate what you derived from the reading—so, demonstrate such! Initial post no later than Saturday, midnight EST. In other words, the answer to the Unit discussion question MUST be answered before the end of Saturday of that week for appropriate grade points. Spell check and proofread your work. Posts to your peers must be no less than 40-50 words. An “I like your post” is not acceptable and you will lose grade points. LD 2/2/2011 AB140 20

21. Receiving an “A” grade (continued) The original discussion post to be no less than 100 words. Make sure your answer to the Unit discussion question comes to at least 100 words. Microsoft Word will do a word count for you. Compose your answer in Microsoft Word and then cut and paste your answer to the discussion board. If you try and type directly in the discussion board, you may lose connection after a certain time and you would then have to start all over. Keep the interactions going by posting a question to your peers at the end of your discussion answer. Try to stump fellow classmates! Do not just post your answer to the Unit question and then never come back to that Unit. The instructor posts additional questions and your fellow classmates post questions. Read and answer all posts. Your grade may depend on it. Post on 3 different days. In other words, your answer to the discussion question is done before the end of Saturday, and then your posts to others must be on two different days. On your responses, address your fellow classmates by their name. I can not give you credit if I do not see with whom you are posting. LD 2/2/2011 AB140 21

22. Assignments Submitted through the class Dropbox. Other classmates cannot view your work. ALWAYS reference course reading material! Demonstrate in your answer that you read and understand the material. It is worth a large portion of your grade. Only documents in Microsoft Word will be accepted. The system does not read others. Document must end with.doc,.docx, or.rtf Do not type assignments into the comments section, nor send any work via email. Kaplan does not allow me to accept work by email. LD 2/2/2011 AB140 22

23. Unit Reviews (Testing your knowledge) Complete readings prior to taking review Multiple choice questions based on class reading Can take it multiple times (A quiz is different.) – Grade is final review submitted No access after unit closes out The Review grade is available one week after the unit closes out Be prepared for future Unit quizzes on Unit and textbook readings. Can take only one time! LD 2/2/2011 AB140 23

24. Tips to Succeed Work a little every day. Do NOT wait until the last minute. Computer issues might then make it impossible to meet the deadline. Complete the assigned readings BEFORE completing assignments Back-up all assignments and make sure your name is on the assignment and in the file name. Post discussions early in the week; first post by Saturday Actively participate and refer to class reading. Complete all tasks by the due date (Tuesday 11:59PM EST) Demonstrate respect for your peers LD 2/2/2011 AB140 24

25. Unit 1 Review: Introduction to Management You succeed as a manger by focusing on what skills? LD 2/2/2011 AB140 25

26. (Unit 1) Question time What are some of the reasons a company fails? LD 2/2/2011 AB140 26

27. (Unit 1) Question time You succeed as a manger by focusing on POLC. What does that represent? LD 2/2/2011 AB140 27

28. (Unit 1) Question time What are some of the major challenges of managing today? LD 2/2/2011 AB140 28

29. (Unit 1) Question time What differs with the competitive market of today versus from the past? LD 2/2/2011 AB140 29

30. Glossary questions What does emotional intelligence mean to you? LD 2/2/2011 AB140 30

31. (Unit 1) Question time What is the most valuable commodity for a business? LD 2/2/2011 AB140 31

32. (Unit 1) Question time What are the functions of management? LD 2/2/2011 AB140 32

33. (Unit 1) Question time What is a common complaint about newly promoted leaders? LD 2/2/2011 AB140 33

34. (Unit 1) Question time From our textbook, we read about management levels and skills (top level, middle level, and frontline-page 16). How does the nature of management vary at different levels of an organization? LD 2/2/2011 AB140 34

35. (Unit 1) Question time From our class reading “Transforming teens into Cinderella's,” describe some specific skills you think you must have to get the issue accomplished (can be found on page 14 of our textbook). LD 2/2/2011 AB140 35

36. Plagiarism Each week a little more is expected of ALL students. Remember: Do not plagiarize. Know how to paraphrase properly. The sentence structure and wording of a paraphrased item should NOT be close to the original without quotation marks. There should be no mistake that the material is the original text from YOU. Changing a few words from a borrowed text is plagiarism! So is using past work from another class. Keep in mind, instructors submit student work to a web-site that checks for plagiarism. Please see Kaplan’s policy on copyright infringement issues. The consequences can be detrimental to your goal (and unethical). 36 LD 2/2/2011 AB140

37. Instructor wants to get an “A” grade, too… An online satisfaction survey will be available to you (during final). You will be asked to rate your professor and the class. Your answers will be anonymous to me. Please answer these surveys to the best of your knowledge. Questions will be asked like; 1. Did the professor clearly state what was expected? 2. Did you receive helpful feedback from the professor? 3. Did the professor add value to the class discussions? 4. Were the professor’s grading standards appropriate? (Kaplan develops the grading rubric and class Units). LD 2/2/2011 AB140 37

38. Any more general questions? Seminar is coming to an end, soon. Let’s wrap-up… 38 LD 2/2/2011 AB140

39. Seminar Concluded Good night. Have a great week! My office hours on AIM are; Thursday, 8:00PM to 10:00PM (EST). My AIM ID is: DrDenhard. If you have any questions, feel free to visit me before your Seminars start or to keep the communication loop open. Thanks. THE END… LD 2/2/2011 AB140 39