1. Shell Egypt Customer Satisfaction Survey - 2014

2. -Total number of surveys sent out : 155 messages. -Total number of responses received : 22 response. Shell Egypt Customer Satisfaction Survey

4. For Airline tickets - Additional Comments a.aarts@bapetco.simis.com price options are good, but fasted route to get at destination not always provided. Sometimes, a overnight hotel is not required if a late afternoon flight is taken. g.lewis@bapetco.simis.com Even late requests or changes are efficiently dealt with. sherif.gamal@shell.com Superb service - one thing to consider, the timelines between making the booking & issuing the ticket is always very tight to achieve and sometimes we miss the 'cheapest fare' savings due to that. I realize this might be an airline problem but in the end it puts some pressure on the end customer. abdelrahman.ibrahim@shell.com Keep up the good work abdul-majid.houri@shell.com Farid (Shell Rep.) is doing a fantastic job. He is very organized, deal with customers in a very polite and respectable way on top of the permanent pleasant smile / face.

6. For Hotel bookings - Additional Comments a.aarts@bapetco.simis.com very good, even after working hours b3@bapetco.simis.com We have only 3 hotel options, of which 2 are very good. If there are any other hotels, it would be good to get the approved hotel list on occasions. g.lewis@bapetco.simis.com Excellent service.

8. For Afterhours/Emergency service - Additional Comments ramy.m.shafik@shell.comBoth Mr Farid and Miss Reem take off time duty very seriously. a.aarts@bapetco.simis.comgenerally no complaints although I have not really had experience with after hour service. apart from hotel bookings b3@bapetco.simis.comI have need to get a hotel booking at short notice and found this service worked well, sherif.gamal@shell.comI personally had one-time situation where I needed an urgent service after working hours and was impressed by the level of commitment and ultimate results by Excel team in Shell Egypt - Well done team and please keep it up! abdul-majid.houri@shell.comI was forced to use this service twice and were very satisfied with the quality of service provided.

10. For Meet/Assist, Transfer and visa application services - Additional Comments a.aarts@bapetco.simis.comVisa need to be arranged and payed for by myself. This could be pre-arranged. abdelrahman.ibrahim@shell.comKeep up the good work

13. Is there anything you would like to tell Excel Travel about its products or services that was not already asked in the survey? hatem.hamed@shell.comI booked a holiday package with your company in early 2014 for which you have raised to announced price significantly after my family and I organized our leave plans. Based on this experience, I decided not to buy any holiday packages from your company in the future. a.aarts@bapetco.simis.comwould like to have the option to have a different destination than my own home destination within the travel budget. g.lewis@bapetco.simis.com1st Rate service. m.hussein6@bapetco.simis.comI am so appreciated for Mr Farid & Miss Reem in Shell Excel travel for their fast response and help even in very tight time