1. Rodan and Fields: New Consultant Training
By Alanna Dedely

2. Rodan and Fields
Founded by Dr. Katie Rodan and Dr. Kathy Fields, creators of Proactiv Solution
Elite V and RF Circle program: earn free trips to Paris, Hawaii, Marrakesh, Napa Wine and also a free Lexus
Getting started business kits
Consultants receive 25% off all Rodan and Fields products
Part time or full time, work at your own pace and time
Tax write-offs
Work from home
No risk: 60 day money back guarantee on all products including business kits
No inventory
No parties, everything is online
Promote to Level 3 by 3rd month get a free iPad
Commission and cash bonuses for growing you team and customers each month
Expanding to Canada and Asia
Won the Vision for Tomorrow Category Award for its Harvard Business School Case Study
2013 Direct Selling Association ETHOS Award

3. Training Plan
In a 2 day training consultants will learn about the ingredients in all products and the benefits of each skin care regimen (Redefine, Reverse, Unblemish, Soothe) as well as the supplemental products in the Essential and Enhancement line (i.e. body lotion, exfoliators). Consultants will also be trained on the benefits and usage of the AMP MD Roller Micro exfoliator and Macro Exfoliator which are at home exfoliators machines. Lastly, consultants will be trained on how to navigate and assist potential customers and/or consultants in using the Skin Solution Tool on their home business page to assist in identifying the best skin regimen based on the customers concerns. Also, all customers are to be treated with VIP service, so training on how to order products for their Preferred Customers, maintain monthly follow ups, and types of promotions to offer to customers for enrollment and retention purposes.

4. Lesson Content History and mission of Rodan and Fields
Cost of products, regimens, incentives
List of ingredients, benefits, usage, and side effects of products and machines
How To Demonstration: AMP MD Roller and Macro Exfoliator
Solution Tool and skin consultations
Signing up and managing Preferred Customer accounts
Business Presentation for potential new consultants

5. Performance Based Objectives
Consultants will be given a list of common skin ingredients in the products, and they will identify the usage and benefits of each ingredient with a 90% accuracy
Consultants under instructor supervision will demonstrate proper use of the facial equipment with 100% accuracy before demonstrating on a test subject

6. Summative and Formative Assessment
Summative Assessment:
Test with 90% accuracy of written demonstration and 100% accuracy of use of facial equipment
Consultants will perform a facial consultation, walk through of the ordering website, and then perform a mini facial on a test subject once passing the initial 2 tests
Formative Assessment:
Observation- It will be very crucial for the consultants to not only take on the language of the business but the action/behavior of being a consultant
Rubric
Questioning-Product knowledge (i.e. ingredients, usage, tools)
Practice Presentation
One on one consultation with potential costumer and business partner
Micro and Macro Exfoliator facial
Product presentation
Q & A which will be conducted by instructor and classmates

7. Instructional Strategies
Watch New Consultant Training (30 minute video)
Professional Image
Business announcement
Preferred Customer Perks
New Business Partners
Walk thru of business and customer website
Solution Tool
Short term and long term goals
Business Launch
Prospecting and Inviting
Three way calls
Training and Support
Compensation plan
Promotions
Product Sales

8. Instructional Strategies, cont.
Worksheet to follow along with video
Short Q & A after video for quick summary (Group discussion)
Product demonstrations
Role play of facials and use of exfoliators
Practice one on one skin consultations with feedback
Practice business presentation with feedback
Break class up into groups of 3 -5
Support tools for consultants and customers
Managing business account/website
Managing preferred customer accounts
Business mentor and team information
Consultant technical support
Preferred customer support

9. Materials and Resource
Skin care regimens (Redefine, Soothe, Unblemish, Reverse, Essentials, and Enhancements)
Skin regimen brochures including ingredients, usage, doctor tips, etc.
Micro and Macro exfoliator
TV and DVD player
Video
Worksheets
Classroom will need to have access to running water and sinks

10. Reference
Rodan and Fields. (2013). Rodan + Fields is Honored by the Direct Selling Association for 4th Consecutive Year-Winning Four Prestigous ETHOS Awards. Retrieved from ss_Release_FINAL.pdf