1. Building an Effective Staff and Volunteer Partnership Erin Stone, Northern California & Northern Nevada Chapter Liz Hall, Volunteer, Mid South Chapter

2. Barriers to Great Partnerships  The right person in the right position  Communications – setting mutual expectations  Delegation & Autonomy  Training

3. Barriers to Great Partnerships  Finding the right fit  Volunteer Interest Surveys  Volunteer Position Descriptions

4. Barriers to Great Partnerships  Communications – setting mutual expectations

5. Barriers to Great Partnerships  Delegation & Autonomy  Committee & Staff Planning Calendar

6. Barriers to Great Partnerships  Training  Scripts  FAQs

7. Breaking Down the Barriers Group Activity

8. Case #1 – Maybe next week… Andre: 1st year walk manager Carl: Long time board chair, very busy executive What barrier or barriers are causing conflict in this case? What could Andre have done to reduce conflict and better manage his relationship with Carl? What could Carl have done to prevent this situation? What can be done now to repair the relationship?

9. Case #2 – We’ve always done it this way. Carmen: 2 nd year walk manager Pam: Long time volunteer, doesn’t like change What barrier or barriers are causing conflict in this case? What could Carmen have done to reduce conflict and better manage her relationship with Pam? What could Pam have done better in resolving the conflict?

10. Case #3 – I’ve got it! Jennifer: 5 th year walk manager, negative experiences with past volunteers Corey: 2 nd year committee volunteer What barrier or barriers are causing conflict in this case? What could Jennifer have done to improve the situation? What could Corey have done to make his volunteer experience better? What can be done now to repair the partnership?

11. Case #4 – Not again Margaret: 3 rd year walk manager Jarrod: 2 nd year volunteer, assigned to team recruitment committee What barrier or barriers are causing conflict in this case? What could Margaret have done to prevent this situation? What could Jarrod have done to make his volunteer experience better?

12. Case #5 – I didn’t know Tim: 1 st year walk manager Sureka: 1 st year volunteer What barrier or barriers are causing conflict in this case? What could Tim have done to prevent this situation? What could Sureka have done? What policies should be put in place to keep this from happening in the future?

13. Questions or Comments Erin Stone erin.stone@alznorcal.org erin.stone@alznorcal.org Liz Hall lizthall@gmail.com

14. LEAD THE WAY