1. Connect with the Experts Managing Tealeaf CX with TMS (Tealeaf Management Server) Ron Sires – Tealeaf Support Engineer January 21 st, 2016 This session will be recorded and a replay will be available on IBM.COM sites and possibly social media sites such as YouTube. When speaking, do not state any confidential information, your name, company name or any information that you do not want shared publicly in the replay. By speaking during this presentation, you assume liability for your comments.

2. Agenda  Configuring Tealeaf  Working with TMS  TMS Configuration Editing Examples  TMS Under the Covers  Troubleshooting

3. Configuring Tealeaf  Portal Management List is populated manually by Tealeaf administrator © 2015 IBM3

4. Configuring Tealeaf – Portal Management © 2015 IBM4

5. Configuring Tealeaf  Tealeaf Management Server (TMS) Servers are listed based on communication to TMS Master Name used is the Windows host name © 2015 IBM5

6. Configuring Tealeaf -- TMS © 2015 IBM6

7. Working with TMS -- WorldView © 2015 IBM7

8. Working with TMS -- Jobs © 2015 IBM8

9. Working with TMS – Pipeline Status © 2015 IBM9

10. Working with TMS -- Advanced © 2015 IBM10

11. Sample Configuration Editing – Search Server (1) © 2015 IBM11

12. Sample Configuration Editing – Search Server (2) © 2015 IBM12

13. Sample Configuration Editing – Search Server (3) © 2015 IBM13

14. Sample Configuration Editing – Pushing Out Changes © 2015 IBM14

15. Sample Configuration Editing – Checking for Completion  Jobs tab  Icon shading on WorldView tab © 2015 IBM15

16. Sample Configuration Editing – Canister Settings © 2015 IBM16  Data Retention Period  Hit Processors  Session Processors

17. Sample Configuration Editing – Canister Settings © 2015 IBM17

18. Sample Configuration Editing – Canister Settings © 2015 IBM18

19. Sample Configuration Editing – Canister Settings © 2015 IBM19

20. Advanced Configuration © 2015 IBM20  Using the Assign button to share configurations  Identifying configuration locations

21. Advanced Configuration © 2015 IBM21  Using the Assign button to share configurations  Identifying configuration locations

22. Under the Covers © 2015 IBM22  Identifying configuration locations  All communications encrypted with SSL TMS SSL uses a certificate stored at Tealeaf\TLMgmtSrv\SSL\TLMgmtSrv.crt Certificate can be replaced with one generated by a preferred Certificate Authority  TMS communicates over TCP port 20000

23. Troubleshooting TMS (1) © 2015 IBM23  Verifying communcations using a browser https://targetserver:20000/Version  Verifying the TMS Master setting TMS configuration in registry at HKLM\SOFTWARE\Wow6432Node\TeaLeaf Technology\TLMgmtSrv MasterServer item

24. Troubleshooting TMS (2) © 2015 IBM24  Refreshing the TMS data store Data store is at Tealeaf\System\TMSStore Steps to restore: 1. Stop TMS on all servers 2. Delete TMSStore directory on all servers 3. Start TMS on the TMS master server 4. Start TMS on each remaining Tealeaf server  Scales well up to 20 servers

25. Thank You Questions & Answers This Support Technical Exchange session will be recorded and a replay will be available on IBM.COM sites and possibly social media sites such as YouTube. When speaking, do not state any confidential information, your name, company name or any information you do not want shared publicly in the replay. By speaking in during this presentation, you assume liability for your comments.

26. THE INFORMATION CONTAINED IN THIS PRESENTATION IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY. WHILE EFFORTS WERE MADE TO VERIFY THE COMPLETENESS AND ACCURACY OF THE INFORMATION CONTAINED IN THIS PRESENTATION, IT IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. IN ADDITION, THIS INFORMATION IS BASED ON IBM’S CURRENT PLANS AND STRATEGY, WHICH ARE SUBJECT TO CHANGE BY IBM WITHOUT NOTICE. IBM SHALL NOT BE RESPONSIBLE FOR ANY DAMAGES ARISING OUT OF THE USE OF, OR OTHERWISE RELATED TO, THIS PRESENTATION OR ANY OTHER DOCUMENTATION, NOTHING CONTAINED IN THIS PRESENTATION IS INTENDED TO NOR SHALL HAVE THE EFFECT OF CREATING ANY WARRANTIES OR REPRESENTATIONS FROM IBM (OR ITS SUPPLIERS OR LICENSORS), OR ALTERING THE TERMS AND CONDITIONS OF ANY AGREEMENT OR LICENSE GOVERNING THE USE OF IBM PRODUCT OR SOFTWARE. Copyright and Trademark Information IBM, The IBM Logo and IBM.COM are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks and others are available on the web under “Copyright and Trademark Information” located at www.ibm.com/legal/copytrade.shtml. www.ibm.com/legal/copytrade.shtml 26