1. By Jessica Zielonis, Jonathan Wyss, Sharon Sykes, Samantha Kenny and Leigh Estes

2.  Henrico County’s Department of Planning would like an analysis of its current initiatives and documentation of current challenges in an effort to illustrate what the department can do to better position itself for the future.

3. Resources Training Staff Equipment (Hardware/Software) Commitment Dedicated Staff Experience Expertise

4.  The Department of Planning is facing not only technological challenges, but human challenges that often accompany the technological aspects:  Digital Divide  Silo Effect  Buy-In

5.  A knowledge divide occurs when the digital divide has moved beyond inequalities in access and resources, and instead involves a lack of information about technology

6.  Silos are groups of employees that tend to work as autonomous units. They tend to promote resistance to the integration of work across units, thus limiting ideas and collaborative efforts, which could enhance work processes and efficiencies.  To overcome the silo effect:  De-compartmentalize business processes  Improve Executive Coordination  Standardize Processes  Improve Communication

7.  Buy-In Achieves:  Consistency  Trust  Commitment  Buy-In needs to be organization-wide

8. Causes Stove-piped or silo process structures Lack of training Lack of IT capabilities (infrastructure, software, personnel) Resistance to change Poor communication and coordination between divisions/staff Compensatory Behavior Hire additional staff Increase work hours for existing staff Shift work allocation/priorities based on immediate need, (i.e.) forego performance of more routine functions or eliminate steps in the process Results Organization is more vulnerable to errors Staff burn-out – can lead to more significant health issues Lost productivity (time and money that could be directed to other purposes) Potential loss of customers Lost organizational performance opportunities (lost business/revenue)

9. Meth0ds Literature Review Stakeholder Analysis Interviews Electronic Survey

10.  Strategic Planning in Local Government  Change  Business Processes  E-Government  Going Paperless

12.  4 Division Interviews:  Comprehensive Planning  Design and Review  Zoning Appeals  Planning Systems  Structured questionnaire  Willingness to change  Daily responsibilities/tasks  Use of technology

13.  To assess the Department of Planning’s information technology:  Preferences  Capabilities  Challenges  To solicit input from organizational members beyond the organization’s leadership.

18. N = 38 Question 5: What are ways the Department of Planning can do things differently in the future to move technology forward?

19. N = 38 Question 4: What would need to be different for you to use the tools you do not currently use? Question 5: What are ways the Department of Planning can do things differently in the future to move technology forward ?

23. Establish Buy-In Provide Training Enhance Information Foster Greater Integration Figure 10 – 4 Key Focus Areas

24.  The literature suggests several themes that develop throughout the survey results: Themes Buy-In Resistance to Change Leadership Sponsoring Change Increasing Quantity of Electronic Content Training

25. Pilot Projects Virtual Communication eGovernment

26.  Continuity of Operations Plan  Consequences

27. Public Value Gantt Chart

29.  Training  Internship Program

30.  Integration  Complete High Priority IT Initiatives

31. Questions or Comments?