1. LIFE SOLUTIONS For agent or broker use only. Not for use with the public. ©2014 Lincoln National Corporation LCN-XXXXXX-XXXXXX Products issued by: The Lincoln National Life Insurance Company Lincoln Life & Annuity Company of New York EDELIVERY PolicyEx Tracy St.Cyr Specialist, Business System Analysis March 2014 LCN 907841-042114

2. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 2 The orange Section is designed for you to see all polices that need your immediate attention. The blue section is designed to show all polices in the “normal” eDelivery Process. Your Dashboard is broken up into two sections that allow you to track delivery of all your polices. LCN 907841-042114

3. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 3 Workflow People provide visual queues as to where they are in the Policy Delivery Process. Each Workflow represents a specific role in the distribution process 1. Carrier / Lincoln 2. Case Manager / Distributor 3. Agent 4. Consumer LCN 907841-042114

4. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 4 Workflow People LCN 907841-042114

5. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 5 The PDF copy of the entire policy will have a watermark on it until everyone has signed the requirements through DocuSign. Or until the Action of Print for Paper Delivery is taken. An Agent or a Case Manager can click on the PDF document of the entire policy and save it for long term archiving.

6. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 6 Policy Summary displays important details about the Policy. For example Cancel Date, requirements, premium, UW class. LCN 907841-042114

7. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 7 Signer Status - shows who has and has not signed. Policy Status – Larger view of the workflow. Activity History - provides a step by step historical view of the life of a policy, Including who preformed what step and when. LCN 907841-042114

8. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 8 Actions in PolicyEx and what they mean Request Extension – To request the cancel date on a policy be extended. Print and Hand Deliver – This is to print the complete policy package and obtain wet signatures on requirements. This removes the policy from ever being eDelivered again. Change Request – This is to be used when changes are needed on the policy. I.e. spelling, address, SS#, Increase face, add abr, ETC. Also this is to be used to request a re-issue or re-write. Decline Offer – If Distributor /Case Manager, Agent, or Consumer use this action, it can be eDelivered again. If the Carrier uses this Action is can never be eDelivered Again. Transfer for Approval – Ability to transfer a policy to a co-worker to approve and send to the agent. LCN 907841-042114

9. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 9 Agent will click on link in email received to access policy in PolicyEx. This works the same for the Case Manager. LCN 907841-042114

10. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 10 The Agent will type in his/her User ID and Password at the Login Screen to gain access to Policy in PolicyEx. Works the same for the Case Manager. LCN 907841-042114

11. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 11 The Agent can e-Sign and eDeliver to his/her consumers. LCN 907841-042114

12. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 12 The Agent will then be taken to DocuSign to sign requirements. LCN 907841-042114

13. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 13 DocuSign will take the agent to every document that needs his/her signature. LCN 907841-042114

14. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 14 Once the agent has signed all needed requirement he/she now has two choices. LCN 907841-042114

15. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 15 The Agent can send an email to his/her clients as is the normal practice. In which the client will be prompted to answer security questions which are generated from a public database based off the clients Name and Address. LCN 907841-042114

16. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 16 The Agent can e-Sign and eDeliver to his/her consumers. LCN 907841-042114

17. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 17 Agent will then be taken to DocuSign to sign requirements. LCN 907841-042114

18. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 18 DocuSign will take the agent to every page that needs his/her signature. LCN 907841-042114

19. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 19 Once the agent has signed all needed requirements and confirms signing, he/she now has two choices to present the completed Policy to his/her customer. LCN 907841-042114

20. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 20 The Agent can send an email to his/her clients as is the normal practice. In which the client will be prompted to answer security questions which are generated from a public database based off the clients Name and Address. LCN 907841-042114

21. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 21 Or for those who choose to meet with their clients can now select the new Face to Face signing. They would still enter the Consumers email address as a copy of the signed documents are sent to the Client. Face to Face. Simply click the Yes radio button, enter the consumers email, and click “Start Comsumer e-sign”. LCN 907841-042114

22. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 22 It works the same as if the client had received their own email. They will be presented with security questions to complete. Security Questions are not shown for this Demo. LCN 907841-042114

23. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 23 The Client must agree to the Electronic Signature Disclosure in order to proceed in DocuSign. LCN 907841-042114

24. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 24 At the end of the signing process the client will receive this “Signature Process Complete” Notice. And verification that they will receive an email in which they can view, print or save their signed policy. After clicking “OK” and all have signed, the Agent will see this verification. LCN 907841-042114

25. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 25 The Signed Documents are now on their way to Lincoln. LCN 907841-042114

26. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 26 Example of Email that Client receives after Face to Face Signing in Agents office. LCN 907841-042114

27. LCN-XXXXXX-XXXXXX For agent or broker use only. Not for use with the public. 27 E-Delivery “Try-it Pilot Promotion” Electronic delivery on iPipeline PolicyEX® iPipeline Support 1-800-641-6557 Monday – Friday 8am through 7pm EST or support@ipipeline.com LCN 907841-042114 Lincoln Financial Group is the marketing name of Lincoln National Corporation and its affiliates