1. 1 Using GPI to Improve Government Performance Mark Fine, Office of Commonwealth Performance, Accountability and Transparency Commonwealth of Massachusetts May 21, 2014

2. 2 Performance reporting 8 Secretariat Strategic Plans & Performance Reports A first for MA state government These documents include:  39 strategic goals  108 supporting goals  Actions to deliver them  369 outcome measures Find them at: www.mass.gov/informedma/massresults

3. 3 Dashboards

4. 4 Budget transparency

5. 5 Linking performance to budget

6. 6 Performance data in the budget

7. 7 GPI as performance outcomes It is one thing to know how well we are doing and another to determine how well we want to be doing – measurement becomes management Economic Environmental Social Costs of underemployment Increasing labor force participation from 62% to 65% Raising average wages by 0.5% per annum Indicators Become Outcome-Oriented Goals >>> Costs of climate change Reducing greenhouse gas emissions by 25% by 2020 Value of higher education Increasing % of Mass. population over 25 with a bachelor’s degree from 38% to 43% by 2020

8. 8 GPI cascades through government Goals Analys is “Actionable Information” Individual Ed Providers Goals Adult Basic Education Analys is Costs of Underemployment Increase labor force participation Improve standard of adult higher education % of adults completing basic ed obtaining employment Labor and Education Secretariats Increase number of adult ed. providers meeting higher standards Training adult ed providers on new standards Roll out new curriculum in adult education % of adult ed providers meeting higher standards Increase number of adults with IT credentials Encourage more adult students into IT programs Connect to employers with IT positions to be filled # of adults in IT programs hired by employers GPI informs goals and actions down the chain Indicator Outcome Goal Action Outcome Measure Sub-Goal Sub-Action Sub-Goal Sub-Action Output Measure Sub-Action Output Measure Outcome Measure

9. 9 Accountability for what matters “Asking government to articulate what success looks like and be accountable for results, is something that every citizen should expect.” - Governor Deval Patrick GPI (or other well-being indices) can help shape how governments and the people they serve define success By influencing what get’s measured, GPI can frame the outcomes governments seek to achieve, thereby shaping strategy and policy throughout the organization What a government measures (and is held to account for) is the best reflection of its values....

10. 10 So how can community activists help? Based on what has worked in other states – and what we are trying to do in Massachusetts, you could: Host a forum on GPI with community organizations, think tanks, academic institutions, anchor institutions (major employers - hospitals) Build a coalition of local community organizations with the goal of influencing the way your state and local governments define success – place GPI on that agenda Find a legislative champion(s) to promote the issue and file legislation that seeks to embed the GPI as a gauge and tool for state government Identify a local institutions (e.g. university) to become a repository for GPI data and analysis – linked into cross-state network