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Published byGervase Dickerson Modified over 9 years ago
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Perception and Learning: Understanding and Adapting to the Work Environment
Chapter 3
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Learning Objectives Distinguish between social perception and social identity concepts. Explain how attribution process works and describe various social perception bias sources. Understand how social perception process operates in performance appraisals, employment interviews, and corporate image cultivation contexts.
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Learning Objectives 4. Define learning and describe the two types most applicable to OB: operant conditioning and observational learning. 5. Describe how learning principles are involved in organizational training and innovative reward systems and how knowledge can be effectively managed. 6. Compare how organizations use reward in organizational behavior management programs and how punishment can be used most effectively when administering discipline.
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Attribution Process Causal Attribution
Internal External Causal Attribution Theory (Kelly) Consensus Consistency Distinctiveness
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Perceptual Biases Fundamental Attribution Error Similar-to-Me Effect
Selective Perception
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Organizational Applications
Performance Appraisal Impression Management Corporate Image
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Applicant Impression Management
Insert Table 3.2 Here
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Reinforcement Contingencies
Learning Reinforcement Contingencies Insert Table 3.4 Here
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Reinforcement Schedules Interval Ratio Continuous Partial Fixed
Variable Ratio
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Training Definition Varieties Classroom Training
Apprenticeship Programs Cross-Cultural Training Corporate Universities Executive Training Programs E-Training
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Effective Training Keys
Participation Repetition Transfer of Training Feedback
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Organizational Behavior Management
Discipline Progressive Discipline
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Effective Discipline Deliver Punishment Immediately After Undesirable Response. Give Moderate Levels of Punishment. Punish Undesirable Behavior, Not Person. Use Punishment Consistently Across Occasions. Punish Everyone Equally for Same Infraction. Clearly Communicate Reasons for Punishment. Do Not Follow Punishment with Noncontingent Rewards.
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