1. OSSI Information Center (OIC) Presented by Ann Heyward, Principal Investigator, OSSI Business Management Organization, Ohio Aerospace Institute NASA Education Stakeholders’ Summit November 29, 2011 National Aeronautics and Space Administration www.nasa.gov

2. National Aeronautics and Space Administration NASA OSSI receives many inquiries Your Title Here 2 Inquiries come from all over the world Through multiple channels Asking about a variety of topics

3. National Aeronautics and Space Administration OIC Supports OSSI Business Needs and Manages Inquiries Information needs to be easily accessible Inquiries need to get to the right person Responses need to be timely, accurate and consistent Q&As need to be assessed to improve customer service Your Title Here 3

4. National Aeronautics and Space Administration OIC is one of the latest components of the One Stop Shopping Concept FunctionBenefit Easy access to FAQs and up to date information Many questions are answered on the spot “One stop” location to submit inquiries Communications can be initiated without knowing a specific contact person Communications are routed to the appropriate resource Responses are prompt, accurate, and consistent Your Title Here 4

5. National Aeronautics and Space Administration OIC is one of the latest components of the One Stop Shopping Concept FunctionBenefit Dissemination of program announcements to internal NASA/OSSI subject matter experts (SMEs) SMEs and OSSI Headquarters Policy Team are informed Centralized documentation of inquiries/responses and improved reporting capabilities Trends can be identified, leading to better understanding of customer needs, process improvements, development of FAQs Your Title Here 5

6. National Aeronautics and Space Administration The LaunchPad is central to operations Your Title Here 6 Faculty Parents Students Other OSSI LaunchPad Broker Facilitators Technical help desk Other SMEs Centralized, documented inquiries and responses

7. National Aeronautics and Space Administration Your Title Here 7

8. National Aeronautics and Space Administration Questions? Your Title Here 8

9. National Aeronautics and Space Administration Your Title Here 9 SignOffPage