1. Conducting Job Interviews

2. Chapter 9 Exploratory Interviews Exploratory Interviews are “mini interviews” designed to determine an applicant’s qualification and suitability before bringing the applicant in for a formal meeting. Job Fair Phone interview Open house “Networking” situations

3. Chapter 9 Exploratory Interviews 1.Segregate the position’s most essential tasks 2.Segregate key requirements of Education Prior work experience KSAs 3.Format competency-based questions

4. Chapter 9 Goals of a Job Interview There are 5 things you want to accomplish in a job interview: 1.Relate experience to job requirements 2.Provide position information 3.Sell the company and position 4.Answer candidate questions 5.Inform the candidate about the next step.

5. Chapter 9 Getting Started Establishing Rapport & Information – General information to set the person at ease Closed-ended “ice-breaker” questions Asking the first Question – Set a number or time limit Transition to interview Core

6. Chapter 9 Interview Communication Skills 1.Practice “Active” Listening 2.Be aware of Non-Verbal Communication 3.Encourage the Candidate to Talk Use repetition Summarize Use closed-ended questions Use encouraging phrases and body language Shut up!

7. Chapter 9 Problem Situations 1.The Shy or Nervous Candidate 2.The Talkative Candidate 3.The Aggressive Candidate 4.The Dominant Candidate 5.The Emotional Candidate

8. Chapter 9 Problem Situations Dealing with “The Liar” Be aware & look for warning signs Probe for details…a lot! Ask what the candidate learned Have the candidate demonstrate knowledge

9. Chapter 9 Team Interviews Pro: Cheaper Quicker More points of view Con: Coordinating schedules Intimidating No personal connection

10. Chapter 9 Interview Guidelines 1.Use Exploratory interviews to save time/$$ 2.Format your interview 3.Set the applicant at ease in the beginning 4.Use a good lead question to establish direction 5.Listen actively 6.Use non-verbal communication to encourage

11. Chapter 9 Interview Guidelines 7.Encourage the candidate to talk 8.Provide “enough” company information 9.Utilize a combination of question types 10.Adjust your method if a problem situation arises 11.Plan team interviews carefully 12.Bring interviews to a clean close