1. JUSTICON Event Monitoring & Alert System (EMAS) Introduction

2. Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved. Page 2 Contents What is EMAS? How it integrates? Types of Notification Services? A Peek at the System Q&A

3. Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved. Page 3 What is EMAS? A Centralized System for Event Definitions & Notification Services

4. Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved. Page 4 System Integration EMAS ERPPPSSPCMES Machine EAP Servers........ Machine........ MQ ServersEmail Servers MQ Messages Emails RMI Calls Three (3) types of triggers: MQ Message, Emails, and RMI

5. Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved. Page 5 Notification Services Supported EMAS SMS Messages Emails EMS Database Email Servers (SMTP) SMS Servers LAN (HTTP) …… Browser …… Browser Web Panel Phone Messages Notification Lists Fix-line Phone / Mobile phone Four (4) types of notifications: Emails, SMS, Phone, and Browser Event Received

6. Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved. Page 6 Event Hierarchy Multi-levels hierarchy Grouping of events: by machine group, by responsibilities, etc. Root level: Site ID

7. Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved. Page 7 Event Group Definition Default messages Notification lists inherited by subgroup and events

8. Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved. Page 8 Event Definition Unique ID Explicit acknowledgement Configurable list; used for constructing event ID and for analysis grouping Severity level to determine notification behavior Grouping

9. Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved. Page 9 Event Notification Bypass to avoid notifying user too rapidly Four types of notification methods Notification escalations Notify lists (user & user groups); include inheritance from event group level Admin can set maximum number of users allowed for cost control

10. Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved. Page 10 Configurable Resources & Event Sources Event Sources Employee database

11. Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved. Page 11 Admin Control Parameters

12. Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved. Page 12 Close/Annotate Event From event source Close event with comment Annotate notes or add name-value pair for findings

13. Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved. Page 13 More… Multi-language support Configurable display label text Dialog-style support for other web-based systems to use EMS functions as integral parts (applicable to selected functions only) Replay event messages for user callback via phone Support of virtual user definition (shared phone number / email account) and on-duty user group definition And more…

14. Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved. Page 14 Hardware & Software Supported Operating System  Fully Java-based; non-platform dependent.  Depends on voice card and TTS software used Memory Requirements  256Mb Voice Card  Dialogic Text-to-Speech (TTS) Software  jTTS PABX  Alcatel 400

15. Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved. Page 15 End of Presentation Question & Answer Thank You !