1. Communication- The Total Impact of Your Message
7 % are the words we speak
38% are our tone, volume, inflection and intonation
55% is non-verbal

2. Verbal Communication
Is defined as spoken communication, including the use of words and intonation to convey meaning.

3. Nonverbal Communication
Is the “silent” communication and includes the use of gestures, postures, position, eye contact , facial expressions and conversational distance.

4. Multicultural Context for Non-verbal
Various cultures have different meanings assigned to nonverbal behaviors
One culture might assign meaning to a nonverbal behavior but another culture may assign no meaning to the behavior.

5. Examples of Different Meanings
Smiling : We usually smile when we are happy and want to show affection. However in Indonesian, a smile is a way to cover emotional pain.
Frown: We usually frown when we are sad or angry. In Iranian, people may express grief openly by mourning out loud.
“OK” Gesture: Everything is fine. In ajpan it can mean “money”

6. Role Plays

7. Miscommunication
Suspend judgment. Don’t be so quick to judge someone based on what they say or what their nonverbal communication says.
Ask Questions. Collect more information from people.
Why might s and instant messenger be less-than-ideal ways to communicate?