1. Team 2 Ariel Chajet Nicholas Mambretti Katherine Polino Jeremy Smith

2. AGENDA  Company Background  Problems with Old System  Database Sample  Proposed New System  Backup Plan  Future Considerations  Conclusion

3. COMPANY BACKGROUND  founded in 1962 in Niagara Falls, NY  headquarters in Williamsville, NY  160+ full service supermarkets employing 15,000+ employees across:  Upstate New York  Northern Pennsylvania  Vermont

4. MY ROLE WITHIN TOPS  Customer Service Associate  address customer issues  process returns and refunds  manage weekly ad specials  cash payroll checks  abide by company policy and procedures

5. OLD RETURN SYSTEM  Service Desk Associates fill out a Return Slip stating transaction details  geared towards tracking returns by department  no focus on tracking returns by customer  no monitoring for suspicious activity

6. OLD RETURN SYSTEM

7. PROBLEMS  losing points in quarterly audit due to lost/incomplete return slips  impossible to track returns by BonusCard number  customers return items that they shouldn’t:  items from other stores  stolen items  expired items  no form of identification required

8. PROPOSED NEW RETURN SYSTEM  returns will be assigned a unique Return ID, which will list information about the Bonus Card holder and the item that was returned  Service Desk Associates will be able to track a customer’s return history using their unique Bonus Card number

9. DATABASE SAMPLE

10. BACKUP STRATEGY  data sent to corporate headquarters in Williamsville, NY after quarterly audits to be stored for up to five years  reports printed and filed by bookkeeping office on a quarterly basis  database backed up to Excel spreadsheet by bookkeeper on a nightly basis

11. FUTURE CONSIDERATIONS  processing returns by license number for customers who do not have or want a BonusCard

12. CONCLUSION  this database will prevent Tops from losing money by processing suspicious returns  Service Desk Associates will be able to see a customer’s return history quickly and easily  Tops will receive higher audit scores due to complete and accurate return information

13. Questions?