1. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | SLC User Group February 4 th 2015

2. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Your SLC User Group Oracle Confidential – Internal2 http://communities.rightnow.com/groups/b1d1b8eec4/summary

3. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Customer Introductions Name Company Role How long have you been using Oracle Service Cloud What version are you running What you’d like to get out of this and future user groups. Oracle Confidential – Internal/Restricted/Highly Restricted3

4. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | November 14 Product Release Overview Veronica Jensen– Oracle CSM Content has been scrubbed from this online presentation. If you’d like to learn more about the latest product release, please contact your CSM. Oracle Confidential – Internal/Restricted/Highly Restricted4

5. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Product Roadmap Melinda Uhland – Oracle Product Manager Content has been scrubbed from this online presentation. If you’d like to learn more about the Oracle Service Cloud Product Roadmap, please contact your CSM. Oracle Confidential – Internal/Restricted/Highly Restricted5

6. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | TOA Product Overview Jeff Wartgow– Oracle Product Manager Content has been scrubbed from this online presentation. If you’d like to learn more about the Oracle Service Cloud Product Roadmap, please contact your CSM. Oracle Confidential – Internal/Restricted/Highly Restricted6

7. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal7 March 31 - April 2, 2015 in Las Vegas @ the Venetian Hotel DAY 1: Customer Experience Conversation DAYS 2/3: Dedicated to Oracle Service Cloud and Customer Service Visionary keynotes Industry leaders Peer networking and sharing of best practices Networking with Oracle leadership and product experts Sessions designed for your role Product updates and roadmap Customer success stories and recognition Demos And all the fun of Vegas...! Register now! http://bit.ly/MSEReg $899 until the early-bird registration deadline 2-3-15 More info @ http://bit.ly/ServiceVegas

8. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Have a Question? Ask the Experts. Connecting the Customer Journey from Self to Assisted Service Wed. Feb. 18 @ 11 a.m. EST and 11:30 p.m. EST Provide a More Intelligent Chat Engagement to the Right Customer, Right Agent at the Right Time Wed. March 18 @ 11 a.m. EST and 11:30 p.m. EST Register at: bit.ly/ATEInSlide

9. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Read our December Product Update Oracle Confidential – Internal9 http://bit.ly/DNOSVC

10. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Customer Social – Lunch This is your SLC user group. – “Tell us how Oracle can help” – Confirm what content we can provide – Confirm Venue for May, August and November meetings – Which customers are interested in sharing their success stories – Feedback: Please post at least 1 comment on the user group community page and let us know what you thought about today’s meeting. Oracle CSMs will review all comments and work to improve future meetings. Oracle Confidential – Internal/Restricted/Highly Restricted10