1. Membership Matters! District 7070 – Membership Seminar

2. District 7070 July 1, 2011 2094 July 1, 2012 2078 July 1, 2013 2026 July 1, 2014 2006 July 1, 2015 2015 Net Loss 88 Dec 19, 20152006

3. North America

4. The Challenge We have a membership challenge

5. Hold the Presses! New Information… that can help! siegel + gale

6. siegel + gale Survey Two key questions: 1.Why did you JOIN Rotary? 2.What is the main reason you STAY with Rotary?

7. Why Join? To positively Impact my community 35.5% For friendship 30.0% Networking opportunities 18.7% Personal & professional recognition 4.3% Training opportunities 3.3% To have positive impact globally 8.2%

8. Why Stay? To positively Impact my community 35.5%36.1% For friendship 30.0%38.4% Networking opportunities 18.7%5.2% Personal & professional recognition 4.3%2.3% Training opportunities 3.3%3.5% To have positive impact globally 8.2%14.5%

9. Key Points – From siegel + gale 1.Local Impact 2.Friends and Contacts 3.Vocation - Value Me & My Work 4.Leaders to Work With

10. Learning Objectives What we can do… Right Now!

11. Ponder This Who Are Our Customers Members

12. Ready But First… Is our Club Actually READY for New Members?

13. The Questions Is our Club… Attractive…Relevant?

14. Attractive & Relevant Indicators Club is active… Is “doing” things Club is active… Is “doing” things Get to meet & know local Leaders Get to meet & know local Leaders Good Website, Facebook Good Website, Facebook Members feel involved Members feel involved Members and guests feel welcome Members and guests feel welcome Strong Camaraderie (and Fun) Strong Camaraderie (and Fun) Respects Members’ Work Respects Members’ Work And much more...

15. What Our Customers Value 1.Local Impact 2.Friends and Contacts 3.Vocation - Value Me & My Work 4.Leaders to Work With

16. Attraction How Do We Attract New Members? Appeal to Them

17. Initial Attraction – Key Words Local Local Friends Friends Leaders Leaders This Community This Community

18. Initial Attraction – The “Answer” It’s a leadership organization… we’re made up of business, we’re made up of local business, professional and civic leaders. We meet regularly, get to know each other, form friendships, & through that, we’re able We meet regularly, get to know each other, form friendships, & through that, we’re able to get things done in this community.

19. 3 Steps to Attraction 1.The Ask / Answer 2.Website, Facebook+

20. Your Website Does your website reflect what you told a new member?

22. Lamorinda Sunrise Message change the world?...1.2-million members 34,000 clubs globally clean water for drinking... human health combating hunger... eradicating polio explore this site to learn more about Rotary International

24. My R/C Message Work with parents to improve local schools Provide scholarships to needy students Offer ethical and leadership education Improve the lives of people who didn’t get your opportunity Get involved and have fun!

25. What Works Better? 1.Rotary has 34,000 clubs in 200 countries and regions. 2.Rotary is in Albania to Zimbabwe 3.Rotary is eradicating polio. 4.Explore this site to learn more about Rotary International. 1.We are local business, professional and civic leaders. 2.We get to know one another. 3.We get things done in this community. 4.We are involved in the community and we have fun doing it.

26. Build a Better Website Who are we? Who are we? What do we do? What do we do? What’s in it for You? What’s in it for You?

27. What’s In It For Our Customers? 1.Local Impact 2.Friends and Contacts 3.Vocation - Value Me & My Work 4.Leaders to Work With

28. 3 Steps to Attraction 1.The Ask / Answer 2.Website, Facebook+ 3.The First Impression

29. The First Impression What creates an impression? _______________ _______________

30. How Do We Treat Our Guests? Is every guest special?

31. Do We Rush the Question?

32. Is Your Club Like Cheers? Sometimes you want to go, Where everybody knows your name, and they’re always glad you came.

33. What Our Customers Value 1.Local Impact 2.Friends and Contacts 3.Vocation - Value Me & My Work 4.Leaders to Work With

34. Keep ‘em Retention The Joliet Club has 100% Retention

35. What Our Customers Want 1.Local Impact 2.Friends and Contacts 3.Vocation - Value Me & My Work 4.Leaders to Work With

36. Why They Leave? If you do nothing... 15% will leave “Not Worth It” Cut This 50%

37. 5 Steps to Retention 1.Orientation

38. 5 Steps to Retention 1.Orientation 2.Induction (make it personal)

39. 5 Steps to Retention 1.Orientation 2.Induction (make it personal) 3.Friends (#1 reason for staying)

40. 5 Steps to Retention 1.Orientation 2.Induction (make it personal) 3.Friends (#1 reason for staying) 4.Involvement opportunities

41. 5 Steps to Retention 1.Orientation 2.Induction (make it personal) 3.Friends (#1 reason for staying) 4.Involvement opportunities 5.Add Rotary knowledge

42. 1. List Members <24 months 2. Schedule Work/Personal Talks 3. Meet personally re Interests 4. Start personalized Inductions 5. Board adopts “name/work” 6. Top “Easy To Do Take Away” implemented 7. Plan to turn “NO’s” into “YES’s” What You Can Do – Right Now! Easy Now Actions!

43. Within Next 30-Days Within Next 30-Days! 1. All members develop the “What’s Rotary” response. 2. Review & update Website 3. Assign Greeters/protocols 4. All members begin knowing names/vocations of all others 5. Continue vocational talks by all members 6. Top three “NO’s” are turned into “YES’s” Easy 30 Day Actions

44. Within 90-Days! 1. All members know names/vocations of all & continue work/personal talks for all 2. Guests/Visitors all feel welcome 3. All members feel welcome — Cheers! 4. All members involved 5. Remaining “NO’s” are turned into “YES’s” 90 Day Results

45. What Our Customers Value 1.Local Impact 2.Friends and Contacts 3.Vocation - Value Me & My Work 4.Leaders to Work With

46. Membership “Our organizational priority is, and must be, membership … without members, there would be no Rotary.” - John Hewko, General Secretary of Rotary International

47. Questions