1. FROM SHOUTING TO COUNTING THE POTENCY OF FEEDBACK SURVEYS

2. COMBATING CORRUPTION THE TOP DOWN APPROACH 4 SIMPILIFYING PROCEEDURES 4 IMPROVING TRANSPARENCY 4 BUILDING CONTROL SYSTEMS 4 INCREASING SANCTIONS 4 ATTITUDINAL CHANGES

3. WHY THE WEAK IMPACT 4 DEPENDS HEAVILY ON POLITICAL WILL & LEADERSHIP 4 VERY FEW INCENTIVES FOR OFFICIALS 4 CALLS FOR COMPLEX CHANGES & REFORMS 4 HAS NO ROLE FOR THE CITIZENS/USERS OF SERVICES

4. TRACKING ECONOMIC REFORMS IN INDIA A VIEW FROM BELOW

5. THE BACKDROP... 4 Reforms of 1991 4 Benchmark study in 1993 4 lie of the STATE and state of the LIE

6. KEY THEMES 4 HAVE CONDITIONS IMPROVED SINCE 1991? 4 IS STARTING AN ENTERPRISE EASIER TODAY THAN BEFORE? 4 HAS CORRUPTION DECREASED?

7. DESIGN & METHODOLOGY 4 156 manufacturing enterprises 4 3 major locations - Bangalore, Mumbai, Ahmedabad 4 Survey conducted by Gallup India 4 Experiential feedback

8. SOME SNAPSHOTS... 4 Gradual fall in entry barriers (36%) 4 2-4 inspectors visit a firm each month 4 60% report having paid bribes 4 Average annual bribes amount to Rs. 35 billion 4 Deteriorating infrastructure 4 Time spent with state & central agencies show no improvement.

9. A VIEW ACROSS THE CITIES

10. 9 th International Anti-Corruption Conference