1. Attitudes MBUS 612 Prof. Elloy

2. Attitude Formation 1. Dispositional Approach * Attitudes represent releatively stable predispositions to respond to people or situations. 2. Situational Approach * Attitudes emerge as a result of the uniqueness of a given situation. 3. Processing Approach (Social Information) * Attitudes result from "socially constructed realities" as perceived by the individual.

3. A Social Information Processing View of Attitudes Process: Social Context --> Information Concerning Event --> Attitude Formation Example: New employee joins work group.  Coworkers describe work situation: - supervisor - pay and fringe benefits - acceptable output level  New employee forms attitudes consistent with those of coworkers

4. Job Satisfaction

5. Organizational Commitment Strong belief and acceptance or organization goals and values Willingness to exert considerable effort on behalf of the organization Strong desire to maintain membership in the organization

6. Components of Attitudes

7. Factors Tending to Increase and Reduce Organizational Commitment

8. Job Satisfaction Discrepancy Job satisfaction as a result of how much a person wants or expects from the job compared with how much he/she actually received. Equity Theory Job satisfaction determined by the perceived ratio of what a person receives from the job relative to what a person puts into a job. Motivator/Hygiene Theory Maslow's Theory

9. Correlates of Job Satisfaction Variable Related Direction of Relationship Strength of with Satisfaction Relationship Absenteeism Negative Weak Lateness Negative Weak Turnover Negative Moderate Heart disease Negative Moderate Stress Negative Moderate Pro-union voting Negative Moderate Job performance Positive Weak Life satisfaction Positive Moderate Mental health Positive Moderate

10. A Work-Related Example of the 3 Components of Attitudes Antecedents: Beliefs and Values ---------------> "My job lacks responsibility" ---------------> "Job responsibility is important" create ↓ Attitudes: Feeling ----------------> "I don't like my job" that influences ↓ Results: Intended Behavior -----------------> "I'm going to quit my job"