1. IT Services University Hospitals Birmingham NHS Foundation Trust

2. IT Services – University Hospitals Birmingham Organisational Introduction. –Large Acute Trust with 40 disciplines –Awarded “Foundation” status in 2004. –6,900 Staff + Agency etc. –340 Consultants. –Treat in excess of 500,000 patients annually. –Royal Centre for Defence Medicine providing specialist and secondary care for members of the armed forces.

3. IT Services – University Hospitals Birmingham Organisational Introduction. –The Trust has the largest kidney programme in the UK, is a major specialist centre for burns and plastic surgery, and neurosciences, and has a specialist cancer centre. –£545 Million New Hospital (PFI, open’s June 2010) –1,213 beds –30 Theatres –30 Wards

4. IT Services – University Hospitals Birmingham Organisational Introduction.

5. IT Services – University Hospitals Birmingham Introduction to IT Services. –Annual Expenditure of £9.9M (2007/8). –24/7/365 Service Desk & Incident Management. –ISO 9001 Certified Department. –Adoption of ITIL best practice. –90 Staff (wte) inc administrative support. –SLA For Delivery of Services to other Trusts.

6. IT Services – Consultant Induction Introduction to IT Services. –Support 279 Applications (June 08) –Delivered 1121 Projects (08/09) –Processed 51,513 Incidents (08/09) –Support 5000+ PC’s (desktops, laptops, tablets) –Support 245 Servers, inc VM’s (June 09) –Support 343 Tb SAN Storage (June 09)

7. IT Services – University Hospitals Birmingham Introduction to IT Services. –Service delivery. –Service support. –Programme delivery. –Development services. –Training services. –Quality & Governance.

8. IT Services – University Hospitals Birmingham Introduction to IT Services. –Strategic Innovator rather than tactical fixer! –A pedigree of delivering IT projects successfully.