1. PowerPoint presentation to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 7-1 Operations Management Process Design Chapter 7

2. PowerPoint presentation to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 7-2 Outline  GLOBAL COMPANY PROFILE: DELL COMPUTER CO.  FOUR PROCESS STRATEGIES  Process Focus  Repetitive Focus  Product Focus  Mass Customization Focus  Comparison of Process Choices

3. PowerPoint presentation to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 7-3 Outline - Continued  PROCESS ANALYSIS AND DESIGN  Flow Diagrams  Time-Function Mapping  Process Charts  Service Blueprinting  SERVICE PROCESS DESIGN  Customer Interaction and Process Design  More Opportunities to Improve Service Processes  SELECTION OF EQUIPMENT AND TECHNOLOGY

4. PowerPoint presentation to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 7-4 Outline - Continued  PRODUCTION TECHNOLOGY  Machine Technology  Process Control  Vision Systems  Automated Storage and Retrieval System  Automated Guided Vehicle (AGV)  Flexible Manufacturing Systems (FMS)  Computer-Integrated Manufacturing (CIM)

5. PowerPoint presentation to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 7-5 Outline - Continued  TECHNOLOGY IN SERVICES  ENVIRONMENTALLY FRIENDLY PROCESSES  PROCESS REENGINEERING

6. PowerPoint presentation to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 7-6 Learning Objectives When you complete this chapter, you should be able to : Identify or Define :  Process focus  Repetitive focus  Product focus  Process reengineering  Service process issues  Environmental issues

7. PowerPoint presentation to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458 7-7 Learning Objectives - Continued When you complete this chapter, you should be able to: Describe or Explain :  Process analysis  Service design  Green manufacturing  Production technology