1. COMMUNICATION CHOICES Mrs. Curry Lecture Notes Ch. 1

2. Making Choices  Know the context  Context is the situation in which communication occurs i.e. School, job interview, church, the mall  Appropriateness is what is suitable for a specific situation. i.e. Volume of voice

3. Making Choices (cont.)  Context Determines Roles & Norms  A role is a part played in a specific setting or situation. Your role will vary depending on the context you’re in. i.e. Student, daughter/son, soccer player, friend, girlfriend/boyfriend  Context Determines Norms  A norm is a stated or implied expectation. A norm is a guideline of what’s appropriate for a given context. i.e. Clothing, elevator behavior, handshakes

4. Communication in Organization  An organization is a number of people with specific responsibilities who are united for some purpose.  Functions of an organization  Establish Identity  Accomplish Unity  Preserve History

5. Culture in Organizations  Culture is the set of life patterns passed down from one generation to the next in a group of people.  i.e. Language, food, dress, music  Culture Shock is the confusion or anxiety that sometimes results when people come into contact with a culture different from their own.