1. Emotional Intelligence

2. Gardner’s Multiple Intelligences Intelligence is defined as a group of mental abilities  Logical / Mathematical  Verbal / Linguistic  Interpersonal  Intrapersonal  Visual / Spatial  Musical  Bodily / Kinesthetic

3. Emotional Intelligence Mayer & Salovey : A Model of Intelligence Bar on : A Model of Well- being Daniel Goleman : A Theory of Performance

4. Emotional Intelligence - Definitions Emotional Intelligence involves the ability to perceive accurately, appraise, and express emotion; the ability to access and/or generate feelings when they facilitate thought; the ability to understand emotion and emotional knowledge; and the ability to regulate emotions to promote emotional and intellectual growth. (Mayer & Salovey)

5. Emotional Intelligence (Mayer & Salovey) Emotional Perception - Identi- fication and Expression. Emotional Facilitation - Using emotions to understand self / others Emotional Understanding - Cognitive processing of emotions. Emotional Management – Managing own and other’s emotions

6. Emotional Intelligence - Definitions Emotional Intelligence is the aggregate of abilities, competencies, and skills that represent a collection of knowledge used to cope with life effectively. (Dr. Bar On)

7. Five Dimensions Of Emotional Intelligence Dr. Bar On 1.Intrapersonal: Ability to know myself, my feelings, feel positive about what I am doing in life. 2.Interpersonal: Ability to interact, relate well with others, have good social skills. 3.Adaptability: Ability to be flexible, realistic, solve problems. 4.Stress Management: Ability to work well under pressure without losing control 5. General Mood: Ability to be optimistic, cheerful, create a positive atmosphere in workplace

8. Emotional and Social Intelligence (Bar-on) A. Intrapersonal EQ A1. Emotional Self-Awareness A2. Assertiveness A3. Self-Regard A4. Self-Actualization A5. Independence B. Interpersonal EQ B1. Empathy B2. Social Responsibility B3. Interpersonal Relationship

9. Emotional and Social Intelligence (Bar-on) C. Adaptability EQ C1. Reality Testing C2. Flexibility C3.Problem Solving D. Stress Management EQ D1. Stress Tolerance D2. Impulse Control E. General Mood EQ E1. Optimism E2. Happiness

10. Emotional Intelligence - Definitions The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and others. (Daniel Goleman )

11. The Four Components Of Emotional Competence Daniel Golman 1.Self Awareness: The ability to recognize and understand your moods, emotions, and drives as well as their effect on others 2.Self-Management: The ability to control or redirect disruptive impulses and moods. The propensity to suspend judgment – to think before acting. These are Self-Management Skills

12. 3.Social Awareness : The ability to understand the emotional make up of other people. Skill in treating people according to their emotional reactions. 4. Relationship Management : Proficiency in managing relationships and building networks. An ability to find common ground and build rapport. These skills are for managing our relationship with others. The Four Components Of Emotional Competence

13. Emotional Intelligence Competence Model for Leaders Self- Awareness Emotional Self- Awareness or Accurate Self- Assessment Self- Confidence Social Awareness Empathy Organisational Awareness or Service Orientation

14. Emotional Intelligence Competence Model for Leaders Self- Management Emotional Self-Control Trustworth- iness or Conscientiousn ess or Adaptability Achievement Drive or Initiative Relationship Management Influence Visionary Leadership or Developing Others Building Bonds or Teamwork and Collaboration or Conflict Management Communica- tion or Change Catalyst

15. Emotional Intelligence – Some more definitions Is an ability to recognize and regulate emotions in ourselves and others Is an ability to use your emotions to solve problems and live more effective life Is the intelligent use of emotions

16. Thank you